Calls

Metric

Name

Description

Type

Filtering option

Minimum date for report generation

ym:s:offlineCalls

Number of calls

Works on multiple Conversions.

int

present

2017-04-04

ym:s:offlineCallsMissed

Number of missed calls

Works on multiple Conversions.

int

present

2017-04-04

ym:s:offlineCallsMissedPercentage

Share of missed calls

Works on multiple Conversions.

percents

present

2017-04-04

ym:s:offlineCallsFirstTimeCaller

Number of first-time callers

Works on multiple Conversions.

int

present

2017-04-04

ym:s:offlineCallsFirstTimeCallerPercentage

Share of first-time callers

Works on multiple Conversions.

percents

present

2017-04-04

ym:s:offlineCallsUniq

Number of calls from unique phone numbers

Works on multiple Conversions.

int

present

2017-04-04

ym:s:offlineCallTalkDurationAvg

Average call time

Works on multiple Conversions.

second

present

2017-04-04

ym:s:offlineCallHoldDurationTillAnswerAvg

Average waiting time

Works on multiple Conversions.

second

present

2017-04-04

ym:s:offlineCallHoldDurationTillMissAvg

Average time on hold before hanging up

Works on multiple Conversions.

second

present

2017-04-04

ym:s:offlineCallDurationAvg

Average call duration

Works on multiple Conversions.

second

present

2017-04-04

ym:s:offlineCall<currency>ConvertedRevenueAvg

Average call cost

Works on multiple Conversions.

currency

present

2017-04-04

ym:s:offlineCall<currency>ConvertedRevenue

Total call cost

Works on multiple Conversions.

currency

present

2017-04-04