Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. It can identify calls coming in from both cellular networks and messengers (WhatsApp, WhatsApp Business, and Viber).

Caller ID is free.

It can't access the content of your calls and messages.

The caller ID isn't available on tablets without a SIM card.

How does it work?

Unknown numbers are run through a database that's regularly updated with user reviews, among other data. When you enable caller ID for the first time, the database is downloaded to your device. It takes up to 80 MB depending on your region.

By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.

How to allow database updates over the mobile network

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Tap Offline search.
4. Enable Download over Wi-Fi only.

The numbers are also checked against the Yandex Business. If a company is found in the Yandex Business database, you can see its name when you receive the call. If Yandex Bowser can't recognize a company, it will suggest a category the call may belong to. For example, "A possible ad".

Necessary permissions

Permissions are requested automatically when you enable caller ID. You can also grant permissions later in your device settings.

General permissions

Access to phone

Required for determining the moment of an incoming call.

Access to contacts

Required for identifying calls from numbers that aren't on your contact list.

It also makes it possible to display contacts from your list in the call history.

Access to notifications

Required to identify audio and video calls in messengers.

Pop-up windows

Display information about an incoming call on your device screen during the call.

Access to Internet

Required for requesting information about a number in the database.

Additional permissions

A number of smartphone models require additional permissions.

Enabling and disabling

View call history

To view information about incoming calls, tap → Caller ID.

To clear call history:

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Tap Clear call list.

If you don't want calls from your contacts to be saved in the history:

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Turn on the Hide calls from address book contacts option.

Leave feedback on a number

If you want to report a number or the browser incorrectly identified the call category, leave your feedback. You can do this at any time.

1. Tap → Settings → Caller ID.
2. Tap the phone number.
3. Answer the questions.

Call blocking

You can:

Block a category of numbers

Note

The feature is available on devices running Android 10.0 and higher.

1. Tap → Caller ID.

2. In the upper-right corner, tap .

3. Under Block calls, tap Allow blocking.

4. In Calls to block, select the category:

   • Unwanted: Scammers, collectors, silent calls.
   • Advertisement for financial services: Advertising calls from banks, microfinance organizations.
   • Other advertisements: Other advertising calls.

5. In How to block calls, select one of the following:

   • Decline immediately: Calls that meet the blocking conditions are automatically blocked. For you, it'll look as if the call never happened.
   • Silence: Calls come in silent, and you can pick up or decline.

Blocked calls will appear in the Caller ID call list.

Depending on the device and operating system, some calls may not appear in the list.

Block a specific number

Note

Blocking methods may differ depending on your device operating system and manufacturer.

If you receive a call

You can block a number:

In Caller ID

In the Phone app

1. Tap → Caller ID.

2. In the call list, tap the number.

3. Tap Block phone number.

   Note

   The number will be added to Caller ID's block list, not to the phone's block list.

1. Open the Phone app.

2. Go to Calls.

3. Tap on the right of the call.

4. Block the number in one of the following ways:

   • Tap Add to blocklist (on Android 10.0 and higher).
   • Tap → Block.

   Note

   The path may vary depending on your device.

If you received an SMS

1. Open the message.
2. To the right of the caller’s name or number, tap → Details.
3. Select Block and report spam.

To view your list of blocked numbers, open the Phone app, go to the Recent tab, and tap → Settings → Blocked numbers.

Notifications about declined calls

If you enabled call blocking, you'll receive notifications on declined calls automatically. To disable notifications:

1. Tap  → Caller ID.
2. In the upper-right corner, tap .
3. Under Call blocking, tap Blocked call notification.

Unblock numbers

Unblock a specific number

In Caller ID

In the device settings

In the Phone app

1. Tap → Caller ID.
2. In the call list, tap the number.
3. Tap Unblock phone number.

1. Open your phone settings.
2. In the Phone app, go to the Recent tab, and tap → Settings → Blocked numbers.
3. Tap the minus icon to the right of the number.

Note

The method is available on devices running Android 10.0 and higher.

1. Open the Phone app.
2. Go to Calls.
3. Tap on the right of the call.
4. Tap Unblock phone number.

Unblock a category of numbers

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Go to Block calls → Calls to block and disable the category of numbers you want to unblock.

Unblock all numbers

Note

The method is available on devices running Android 10.0 and higher if you've blocked numbers through the Yandex Caller ID.

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Tap Delete blocked numbers.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Statistics

Caller ID analyzes incoming calls from unknown numbers and uses them to build statistics for the last 30 days. The data is updated daily. All calls are divided into categories (for example, useful calls, offers of goods and services, unwanted calls, or deliveries).

To view statistics:

1. Tap → Caller ID.
2. In the upper-right corner, tap . A page with your statistics will open.

Icon on the home screen

To add a caller ID icon to your home screen:

1. Tap → Caller ID.
2. In the upper-right corner, tap .
3. Under General, tap Add caller ID to home screen.
4. Tap Add. If necessary, confirm the adding of the icon.

Problems with the caller ID

I can’t download the phone number database

To download the offline database, you need:

• Battery charge of 21% or higher.
• Active Wi-Fi connection.
• Free memory up to 50 MB.

Caller ID doesn't work

Check whether the caller ID has all the necessary permissions and allow the app to run in the background in the battery settings. If the problem persists, contact support. Call Blocking & Identification is enabled in the device settings.

Caller ID doesn’t identify numbers

The caller ID can't identify hidden numbers. Only a mobile operator can do that.

Caller ID doesn’t block numbers

Check if blocking is enabled for this category of numbers.

The caller ID window covers important information

The caller ID window may cover information on the Phone app’s screen. Tap and hold the caller ID window and drag it elsewhere. The new position will be saved for future calls.

Why isn’t call blocking enabled by default?

We want to give users a choice: either trust Caller ID to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.

I’ve turned on blocking, but I still receive marketing calls. Why?

Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, Caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.

Contact support