Sending logs to the Support service

To help resolve problems in the browser, Yandex Support asks you to send logs from your computer. Logs help us find the cause of a problem and fix it more quickly.

You don't need any special knowledge to get the logs. This is easy and doesn't take long.

In response to our message, we ask you to send the following log files to the Support service:

  • net-export.json
  • hot_trace.json
  • hot_profile.json
  • cold_trace.json
Attention. If the logs you send are not sufficient to resolve the issue, our Support team will contact you and offer remote computer diagnostics. After remote diagnostics, we can give you 10 GB of space on Yandex.Disk for free and with no expiration, to show our appreciation for your cooperation.