Business rating

• Users gave you negative scores without leaving reviews.
• A user deleted or reduced their score.
• The reliability of users who left reviews for your company decreased.
• A positive review didn't pass moderation after the publication rules changed and was deleted.

The current rating and the number of new reviews are displayed in the Yandex Business account. Reviews are grouped by parameters that are specific for your field, such as Food or Staff for restaurants. This helps you understand what your customers like and what they don't like.

Ratings are hidden when:

• The company moves. A new rating will be built.

• The business belongs to a category where the rating isn't important when choosing a company. For example, parking lots, public transport stops, and other social facilities. But that doesn't mean users can't still leave reviews.

  Categories where the rating isn't displayed

  Business and services ATM Pass office, security post City telephone network Collection agency Veterinary and sanitary inspection laboratory Licensing Satellite communications operator Online store office Company office Management office Patent services Payment terminal Communications agency Public legal information center Insurance policy issue point Radiation monitoring Certification center Standardization and metrology Payphone Customs warehouse Telecommunications company Restroom, WC Yandex smart devices Social insurance fund Employment center Showroom Expertise Urban, courtyard, and park infrastructure Parking lot Air-drying clothes area Gazebo Bicycle parking Garbage collection area Parking area Christmas tree reception point Separate waste collection Bench Dog park Impound lot Government, society Emergency service Administration Arbitration court Associations and industrial unions Charity fund Water supply, water services Military enlistment office Traffic police State security service Civil defense Consumer protection Polling stations Engineering infrastructure Inspection Correctional institution Treasury Utilities Security checkpoint Forestry International organization Ministries, agencies, public services Justice of the peace Inter-regional examination department Muhtarlığı Multifunctional public service center Tax office Homeless shelter Community group Public organization Community policing center Community trust State supervision bodies Police station Police station Passport and migration services Pension fund Border crossing Fire departments and services Landfill Political party Embassy, consulate Traffic police post Consumer cooperative Post office Prosecutor's office Trade union Emergency assembly point Aid collection point Emergency contact point Registration chamber Self-regulating organization Sanitary and epidemiological service Investigative committee Gas supply service Emergency service Council of deputies Social rehabilitation Social service Sociological research Statistical organization Court Bailiffs Customs Heat supply Chamber of commerce and industry Housing cooperative, non-commercial horticultural partnership Department of corrections Education management Environmental organization Power supply Culture, attractions, leisure, and tourism Art object Stadium block Standpipe Animal enclosure Aviary Entrance sign Decorative object, wall of fame Recreation infrastructure Spring, brook Well Woodland Forest park Graves of famous people Dormitory Lake Mineral water springs Beach Other cash registers Fireworks on September 7 Sports ticket office Sports association Exercise grounds, workout area Street art City Day festival Medicine and pharmaceutics Children's ambulance Medical and social assessment Infant feeding center Morgue Emergency medical service Forensic medical examination Mental health and psychosocial support Events STENOGRAFFIA Animation Children's playground Dance floor Point of sale Tribune Festival Science and education Design bureau Research and development facility Research institute Production and materials Agricultural infrastructure NPP, HPP, TPP Industrial infrastructure Elevator Religious facilities and funeral services Sunday school Cemetery Crematorium Farewell hall Religious association Construction and real estate Bureau of technical inventory Housing department Gardeners' partnerships and societies Construction expertise and technical supervision Construction and repair of roads Transport Seaplane base Helipad Railway station exit High-speed transport station exit Railway station Railway terminal Spaceport Ice crossing Sea and river stations Non-passenger station Self-driving car stop Minibus stop Public transport stop Tram stop Quay Toll collection point Metro station High-speed urban transport station Taxi stand Airport terminal Tram station Transport infrastructure Public transport ticket office Trolleybus station Management and maintenance of waterways Management and maintenance of air transport Management and maintenance of public transport Management and maintenance of railways Yandex Taxi center Lock Services within large facilities Tax free Coin counting machine Aquarium Auditorium Luggage service Military commandant office Oversized baggage claim Coat check Station attendant Shower Customs control zone Immigration office Information stand Luggage storage Cash register Mother and child room Baggage carousel Smoking area Trolley parking Passport control Oversized baggage check-in Fitting room Wheelchair rental Currency declaration point Charging sockets Emergency call desk Reception desk Taxi desk Stage Accessible toilet Phytosanitary, veterinary control

• The company card was published just recently. It could take several days to fully update the information, so you might need to wait a little longer.

If the rating should already be displayed for your company, please contact support.

When calculating the rating, the influence of each review is taken into account. It could be that the reliability of the users who left reviews for your company decreased, which would explain the dip.

Ask your customers to share their impressions immediately after a purchase or visit. And follow the recommendations:

• Simplify the process: provide a link or QR code so that customers don't have to search for your company manually.
• Ask questions — prepare a template with neutral wording to make it easier for customers to get started.
• Gently remind customers after 1–3 days that they can post a review.
• Use promotional materials: download layouts of business cards and QR codes in the Yandex Business account. Print out promotional materials and place them where customers can notice and scan them.

The higher the rating, the more difficult it is to increase it. Once multiple good scores are left, your rating might increase.

All ratings are recalculated every day, but it takes some time to fully update them in the services.

If the value of the review was low, for example, because that was the only review that user had ever left, the rating may only change slightly. Once multiple good scores are left, your rating might increase.

If you don't match the conditions for automatically hiding a rating (see "The company had a rating that was displayed in the card, but now it's gone"), you can't remove it. Follow our recommendations to improve your rating.