---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://www.yandex.com/support/direct/en/alternative-interfaces/xls-interface-errors.md
- https://www.yandex.com/support/direct/ru/alternative-interfaces/xls-interface-errors.md
- https://www.yandex.com/support/direct/tr/alternative-interfaces/xls-interface-errors.md
- https://www.yandex.com/support/direct/zh/alternative-interfaces/xls-interface-errors.md
- href: en/alternative-interfaces/xls-interface-errors.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/direct/en/llms.txt
# Errors when managing campaigns with XLS and XLSX files
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**Error*** | **Solution**
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Rows %s: invalid characters.
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You've incorrectly filled the **Tags** field in the specified row.
In the **Tags** field, enter the [ad tags](https://www.yandex.com/support/direct/en/campaigns/tags.md), and not UTM tags. Add your UTM tags to the **Link** field.
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Row %s: value missing in the Phrase field.
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You haven't filled in the **Phrase (with negative keywords)** field in the specified row.
Fill in the **Phrase (with negative keywords)** field for the main ad of group.
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Column names not recognized.
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You've changed the column names in the original file. Please check that the names of all columns match the column names in the [template](https://doc-static.yandex.net/src/support/direct/ru/files/direct_example.xlsx).
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Row %s: ad text is written in Ukrainian and does not correspond to the display region that is set. Geotargeting is only possible in Ukraine.
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You've filled out the **Title** and **Text** fields in Ukrainian in the specified row.
Ad text must correspond to the set display region. Change the display region to Ukraine, or change the text to Russian.
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Row %s: Group cannot consist only of additional ads.
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You have incorrectly filled the **Additional group ad** field in the specified line.
In the **Additional group ad** field, the main ad is marked with the “`-`” symbol, while other ads in this field are marked with the “`+`” symbol. A group can only have one main ad.
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Line %s: additional group ad must have the value “+” or “-” instead of %s.
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You have incorrectly filled the **Additional group ad** field in the specified line.
In the **Additional group ad** field, the main ad is marked with the “`-`” symbol, while other ads in this field are marked with the “`+`” symbol. No other symbols are allowed.
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Ad group %s does not exist.
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You've incorrectly filled in the **Group ID** field in the specified group.
When making changes to an existing campaign, you cannot change the **Group ID** field. When creating a new campaign or ad group, the **Group ID** field must be left empty.
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The %s ad does not exist.
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You've incorrectly filled the **Ad ID** field in the specified ad.
When making changes to an existing campaign, you cannot change the **Ad ID** field. When creating a new campaign or ad, the **Ad ID** field must be left empty.
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Contact information: value in “Working hours” field not entered.
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You've incorrectly filled the **Working hours** field in the **Contact information** tab.
Make sure that the cell has a text format with the time specified in the 24-hour HH:MM format (e.g. 18:00).
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Values in field %s differ in rows %s. These values will be merged.
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The values of the **Ad ID** field match in the specified rows. Yandex Direct considers all rows with the same **Ad ID** to be one ad. All rows will be merged into one ad.
If you don't want to merge ads, remove the values in the **Ad ID** fields. Please note that if you make changes to already existing ads, the **Ad ID** field values need to be left as they are in the original file.
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Values in field %s differ in rows %s. Specified fields must be the same for the same group.
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You've incorrectly filled in the specified field. Values in the field must be the same for all ads of a group.
Yandex Direct considers all rows in a file with the same **Group ID** to be the same ad group. The **Group name** and **Group number** for one ad group must match.
If you don't want to add ads to an already existing group, then leave the **Group ID** field empty.
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Phrase, Region, Bid and Tags are not specified in additional group ads. These fields in row %s will be ignored.
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You've filled in exta fields in the specified row. This data won't be entered.
The fields **Phrase (with negative keywords)**, **Region**, **Bid**, **Bid in ad networks** and **Tags** are filled in only for the main ad of the group. The parameters common to all ad groups are specified in the main ad. It is marked with the «`-`» symbol in the **Additional group ad** field.
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|#
* %s is a placeholder. Instead of %s you will see the line number, the ad number or name of a field.
#### Have questions? {#questions}
{% note alert %}
Our customer support can only assist you with campaigns linked to the username you are contacting us from. You can check your username by opening [ya.ru](http://ya.ru/) in another browser tab. Our team can access your data only when processing your request.
{% endnote %}
Scan the QR code or tap it to follow the link.
If you select Telegram or WhatsApp, keep in mind that Yandex does not control and is not liable for how third-party messengers store your data and chat history.
{% cut "Call" %}
You can contact us from 10:00 to 19:00 (UTC+3) by phone:
**Moscow**: [+7 495 139-91-93](tel:+74951399193)
**Russia**: [8 (800) 700-47-45](tel:88007004745) (toll-free within Russia)
To access campaigns, the customer service specialist will need your [PIN](https://www.yandex.com/support/direct/en/troubleshooting/pin-code.md).
{% endcut %}
{% cut "Leave a message" %}
{% endcut %}
