Complaints about ads
I have a complaint about an ad placed in Yandex Direct
According to the terms and conditions of the offer for Yandex Direct services, advertisers are free to determine the content of their ads and to set the terms and conditions for the placement thereof, and they are fully responsible for their ads' compliance with the law. If you have any complaints regarding an ad on Yandex Direct, please contact the advertiser directly. Their contact information can be found on the ad itself (via the site or vCard).
If you want to report an ad that fails to meet the Advertising requirements, use the form.
If you believe that ads published on Yandex online resources violate your intellectual property rights (such as to music, films, or software), please fill out the form so that Yandex can review your claim promptly.
How to keep your competition from using certain keywords
Keywords are not part of an ad. Keywords are just one of the required conditions for an ad to be displayed. The law does not prescribe any special requirements, limits or restrictions on the use of keywords. This also applies to keywords that fully or partly match any trademark. In addition, Russia's competition law encourages competition and the freedom of economic activity. Yandex does not have the right to decide on the legality or illegality of an advertiser's actions in this situation. Therefore, Yandex does not take part in such disputes. Please, contact the advertiser directly on such matters.
Complain about Direct results listings
If you can't find your ad in Yandex Direct or it is displayed incorrectly, see Display problems.
Yandex does not have the authority to delete, supplement or change the content of websites belonging to third parties. You need to address this matter directly with the owners of the websites where you found copied content.
The investigation of offenses or crimes, as well as the admission of guilt by third parties of committing offenses or crimes fall outside Yandex's authority. Please contact law enforcement agencies or judicial authorities to address these issues.
If you notice that multiple web pages from the same organization are simultaneously displayed in Yandex Direct search result listings, use the feedback form to report the issue.
If you are a copyright holder and your complaint about advertising on Yandex is related to a violation of your intellectual property rights, please submit a claim using the form.
If you believe that the contents of an ad in Yandex Direct fails to meet the Advertising requirements, report it using the form below.
Make sure you fill in the «Ad Heading Link field». We need this information to find and recheck the ad materials.
Have questions?
