Questions and answers

How to get rid of a CAPTCHA

A CAPTCHA (which is an image and a field next to it where you enter the characters from the image) can appear if you are accessing a service too frequently, or are located outside the Commonwealth of Independent States, or if your browser cannot save the required cookie file. Yandex does not have the technical means to manually remove the CAPTCHA.

Please check that you have cookies and JavaScript enabled in your browser. Make sure that the required cookie file has been downloaded to your browser. To do this, click on and in Technical information → Your browser cookies try to find fuid01. If fuid01 isn't there, then that means cookies are blocked. Your cookies might be blocked by a firewall or browser extension that limits the display of page content (for example, AdBlock). Try to find and disable these blockers.

If you are sure that everything is configured correctly and the CAPTCHA is still appearing, then reduce the amount of times you access the service. As a result, the CAPTCHA will disappear automatically.

Blocked access

Access may have been restricted due to a violation of the License to use Yandex Search Engine or because your computer is infected with a virus that creates a high load for Yandex services.

Please read the text of the License to use Yandex Search Engine and make sure that your computer or your subnet computers do not use apps or programs that violate the listed conditions. Pay particular attention to Clause 2.3.

Be sure to check your computer for viruses. You can use an antivirus tool like CureIt! from Dr.Web or the “Kaspersky lab” antivirus. In addition to your regular antivirus software, it's recommended that you perform an additional scan using a third-party scanner, because antivirus programs use different virus databases.


If you access the internet via a shared Wi-Fi hotspot or a different type of connection that enables several computers to connect to the internet using a single IP address, scan all computers sharing the same IP for viruses.

If you are certain that the License conditions have not been violated and that the computers on your subnetwork are not infected, wait a bit.

Access to the service will become available automatically within 14 days. It is technically impossible to unblock access before this time.

The system prompts me to enter my username and password

The keyword statistics service is available only for authorized users. Enter your username and password to continue working.

Which operators does the service support?

When using the keyword statistics service, you can use negative keywords as well as all additional operators. Operators work on the By keyword and By region tabs. On the Query history tab, only the + operator works.

Have questions?

Attention. Our customer service department can only help you with the campaigns created under the same username you use to contact us. You can see your current login in the upper-right corner of the screen. Our team can access your data only when processing your request.

You can contact us from 10:00 to 19:00 (UTC+3) by phone:

Moscow: +7(495)780-65-20

Toll-free within Russia: 8(800)234-24-80, ext. 9


To access campaigns, a customer service specialist will need your PIN.