Someone shared a link with me

The link that was shared with you may have the following security settings:

Download restriction

You won't be able to copy or save the file or folder to your Yandex Disk if its owner has disabled downloads. You can only view the file or folder from the public page.

Expiration date

When the link expires, it will be deleted, and the file or folder will be unavailable until the owner reshares it.

Password

To open the file or folder, you need to enter the password set by the owner.

If someone shares a link to a file or folder stored on Yandex Disk with you, you can download the file or folder to your computer or mobile device.

To save the shared file on your device, click the link you received and then click Download.

When using Yandex Disk, some of the following issues might occur: buttons stop working, page elements don't load, photos don't open, files fail to download, or the browser reports an error.

Why this happens and how to fix it:

Public file downloads are restricted

If a public file was downloaded many times during the day, the download limit is activated, and the download may be restricted for a day. If you don't want to wait, save the file to your Yandex Disk using the Save to Yandex Disk button. To download public files without restrictions, sign up for Yandex 360 Premium.

Note. You can only download folders that contain fewer than 500 files or are less than 5 GB. If you want to download a larger folder, you can save it to your Yandex Disk.

File owner disabled download

If the file owner enabled the Disable download option when creating their link, you won't be able to download the file or copy it to your Yandex Disk. You can only view the file from the public page. Ask the file owner to create a link without the download restriction.

The browser doesn't display the page correctly

To reduce traffic consumption, the browser saves copies of visited pages in the cache. When you view these pages again, the browser may load them from the memory. If you change the file name in the Desktop program and the browser loads information about this file from memory, you see an outdated file name.

Try refreshing the page to re-download it from the internet. If the problem persists, clear the browser cache and delete all cookies.

Extensions block Yandex Disk

Yandex Disk may work incorrectly due to browser add-ons and extensions. To check if this is the reason, try temporarily disabling them. If Yandex Disk is working incorrectly because of an ad-blocking or antivirus extension, add the Yandex Disk page to the list of exceptions of that extension.

Data blocking is enabled in the browser

Follow the instructions to disable data blocking for your browser:

Yandex Browser

1. Open the browser settings.
2. Go to Websites.
3. Scroll down and click Advanced site settings.
4. Scroll down to Cookies.
5. Disable Block third-party data and files.

Mozilla Firefox

1. Open the browser settings.
2. Go to tab Privacy & Security.
3. Scroll down to Cookies and Site Data.
4. Click Manage Permissions.
5. In the Website address field, enter .
6. Click Allow.
7. Save your changes.

Google Chrome

1. Open the browser settings.
2. Scroll down the left menu and click Advanced → Privacy and security.
3. Go to Site settings and click Cookies and site data.
4. Disable Block third-party cookies.

Opera

1. Open the browser settings.
2. Go to Advanced → Security.
3. Go to Site settings → Cookies and site data.
4. Disable Block third-party cookies.

Edge

1. Open the browser parameters.
2. Go to Site permissions.
3. Click Cookies and site data.
4. Disable Block third-party cookies.

Internet Explorer

1. Open the browser properties.
2. Go to Privacy and click Advanced.
3. Under Third-party cookies, select Accept.
4. Save your changes.

You are using an outdated browser

An outdated browser may not support the technologies used for loading pages quickly and conveniently. Install the latest version of your browser.

Your internet connection is affected by an antivirus, firewall, or proxy.

Yandex Disk may work incorrectly due to an antivirus, firewall, or proxy server. To check if this is the reason, try temporarily disabling them. If Yandex Disk is malfunctioning because of an antivirus or firewall, add the Yandex Disk page to the list of exclusions of that program.

The internet connection slowed down

Check your internet connection speed at yandex.com/internet. Close all tabs in your browser except Yandex Disk. Turn off apps that use the internet and refresh the page.