How to receive payouts for items
Money for orders delivered to customers comes to you from Market or a technology partner. This depends on your contract.
If an order was not delivered — for example, the customer did not pick it up in time — the money for it will be returned to the customer.
If Market applied a discount to your item at its own expense
Compensation for the discount amount comes to you in Market points — they are automatically deducted to pay for placement services, sales boost, impression boost, shelves (except shelves with banners or videos), and the middle mile (for the FBS Last Mile model). How it works
Contract with Market
You can receive customer payments weekly with a delay of 1, 2, or 4 weeks.
What is a week
For calculations, Market divides each reporting month into 4 periods:
- from the 1st to the 7th,
- from the 8th to the 14th,
- from the 15th to the 21st,
- from the 22nd to the last day of the month.
Each such period is considered a week. The last week of the month may be longer than 7 days.
Payouts arrive on the 4th, 12th, 20th, and 28th of each month. If this falls on a Tuesday, Thursday, or a weekend, then on the next business day.
|
Order delivery date |
When the payout for this order will arrive |
|
1st to 7th |
12th |
|
8th to 14th |
20th |
|
15th to 21st |
28th |
|
22nd to the last day of the month |
4th of the following month |
|
Order delivery date |
When the payout for this order will arrive |
|
1st to 7th |
20th |
|
8th to 14th |
28th |
|
15th to 21st |
4th of the following month |
|
22nd to the last day of the month |
12th of the following month |
|
Order delivery date |
When the payout for this order will arrive |
|
1st to 7th |
4th of the following month |
|
8th to 14th |
12th of the following month |
|
15th to 21st |
20th of the following month |
|
22nd to the last day of the month |
28th of the following month |
Payments are occasionally delayed slightly
For example, if there are many transactions and the systems are overloaded. If the money for a delivered order hasn't arrived within 5 days from the date according to your payout schedule — write to support.
How to change the payout frequency
Once a month, the payout schedule can be changed on the page Finance → Payouts → Payout frequency. The new schedule will take effect from the nearest 1st day of the month.
For example, if a store changed the schedule on September 1, the new schedule will apply from October 1. If the store changes the schedule on October 31, the new one will take effect on November 1.
Changes can be made by the account administrator or the store owner.
Payout frequency changes from June 1, 2026
On June 1, 2026, the payout schedule for sellers changed. For stores that didn't select a new schedule themselves, it was changed automatically:
|
Current payout schedule |
Payout schedule from 01.06.2026 |
Payout date under the new schedule |
|
Weekly |
Weekly with a 1-week delay |
|
|
Bi-weekly |
Weekly with a 2-week delay |
|
|
Monthly |
Weekly with a 4-week delay |
|
Where to view the list of payments
On the page Finance → Payouts.
|
Status |
What it means |
|
Awaiting payout |
The payment for the week has been generated and is waiting for the date according to your schedule. |
|
Sent |
The payment has been sent to your bank. |
|
Transferred |
Your bank has reported that it accepted the payment. |
|
Failed to reach |
The bank you specified refused to accept the payment. |
Q&A
How do I get compensation for a discount provided by Market?
Compensation for discounts is credited to you in Market points. They are automatically deducted to pay for item placement services, sales boost, impression boost, shelves (except shelves with banners or videos), and the middle mile (for the FBS Last Mile model). How it works
Why am I not receiving payments according to the contract?
It is possible that the total cost of Market services for previous periods exceeds the amount of customer payments received, so Market withheld the payments entirely. How mutual settlement works
If you are sure Market should have transferred the money to you, make sure the account specified during registration belongs to the legal entity under which the contract is registered.
Contract with a technology partner
The partner can transfer money to you in CNY or USD, depending on the seller's region.
In addition to transferring payments, the partner also helps in other areas:
- Consults on working with Market — from registering a new store to setting up item cards, configuring the warehouse, and uploading inventory data.
- Can take over part of the logistics — transport and store your goods in a warehouse in the Russian Federation or organize their delivery across the Russian Federation.
The partner retains a fee for their services — from 1% to 2% of the Market payout amount.
The whole process looks like this:
-
The user pays for the order on Market.
-
From the amount received, Market deducts a fee for the services rendered. How it works
-
Once a month, on the 4th, Market transfers the money to your technology partner. If this falls on a Tuesday, Thursday, or weekend, then on the next business day. For example, payouts for February might arrive on March 4.
The nearest payout includes all orders made from the 3rd of the previous month to the 2nd of the current month — inclusively.
-
The partner withholds a percentage of each payout amount and transfers the money to you — the frequency of such payouts depends on the terms of your contract with the partner.
Payments are occasionally delayed slightly
For example, if there are many transactions and the systems are overloaded. If the money for a delivered order hasn't arrived within 5 days from the date according to your payout schedule — write to support.
To open the feedback form, go to the section Communication → Support → Mutual settlements and documents in your seller account.