How to receive payments for goods
Money for orders comes to you from a payment partner — the one with whom you signed a contract when registering on the Market. The partner can transfer money to you in CNY or USD, depending on the seller's region.
In addition to transferring payments, the partner also helps in other areas:
- Advises on working with the Market — from registering a new store, to issuing cards, setting up a warehouse and uploading data on balances.
- It can take over part of the logistics — to transport and store your goods in a warehouse in the Russian Federation or arrange their delivery across the Russian Federation.
The partner withholds a fee for their services — 1.5% of the payment amount of the Market.
The whole process looks like this:
- The user pays for the order on the Market.
- The Market deducts the fee for the services rendered from the amount received. How it works
- Once a month, the Market transfers money to your payment partner.
- The partner withholds 1.5% of the amount of each payment and transfers the money to you — the frequency of such payments depends on the terms of your contract with the partner.
If the Market has made a discount on your product at its own expense
The discount amount is compensated to you with Market points — they are automatically deducted from the payment for the accommodation service. How it works
What orders do I receive money for?
The market transfers money for orders that were delivered to customers. If the order was not delivered — for example, the buyer did not pick it up on time — the money for it will not be included in the payment and will be returned to the buyer.
The payment partner will receive payments from the Market on the 4th of each month. If it is Tuesday, Thursday or a day off, then the next working day. For example, payments for February may arrive on March 4.
The next payment will include all orders placed from the 3rd of the previous month to the 2nd of the current month, inclusive.
Occasionally, payments are slightly delayed. This may be the case, for example, if there are many transactions and the systems are overloaded. If the partner has not received the money for the delivered order within 5 days, contact [customer support] (*customer support).
To open the feedback form, go to the section in the dashboard Communication → Support → Settlements and documents.