Yandex Key Access

The Yandex Key app can only be used on devices with system protection against unauthorized access: a PIN, biometrics (face recognition, fingerprints), or a pattern lock. Before using Yandex Key, set up any available phone locking method in its settings.

When you log in to Yandex Key for the first time, the app prompts you to choose a security method: biometrics or a master password. The master password is available in Yandex Key version 3.4.0 and later for iOS and 3.4.2 and later for Android.

Biometrics

1. Allow Yandex Key to access your phone's system biometrics.
2. Confirm your identity by biometrics.

Master password

1. Come up with a master password from 4 to 16 digits long.
2. Confirm the master password you've just entered.

You can always change the method you've chosen in the Yandex Key settings in the Security section.

If you want to change your master password, first you need to enter your current one. If you don't remember it, you won't be able to change your master password.

To disable biometric authentication, set a master password first: Yandex Key must have a protection method in effect.

To log in to Yandex Key, unlock the app using biometrics. This method is requested first.

If biometrics didn't work, for example, because the fingerprint wasn't recognized, you can switch to logging in with the master password (if it's set).

Only you know this password and Yandex can't tell you what it is.

You can log in to Yandex Key using biometrics

1. Log in to the app using biometrics.
2. Create a backup of your accounts. To get backup data later, you need to have access to the phone number you used when creating the copy and remember the password from it.
3. Delete Yandex Key, re-install it, and set up a security method.
4. Restore your accounts from the backup.

I can't log in to Yandex Key using biometrics

You can't reset the master password. The only thing you can do is delete the app and then restore your accounts from the backup.

Important. If you don't have access to biometrics and can't remember your master password, the only thing you can do is delete the Yandex Key app and set it up again. But if you don't have a backup, all its accounts will be deleted, and you'll need to contact support for each service to restore access to them.

To restore access to your account manually (without using the backup):

• Yandex ID: follow the instructions.
• Third-party service account: contact the support team of this service and follow their instructions.

When updating the app to a version later than 3.0, update the previously created accounts or ignore the update if you don't need your old accounts.

If you have added accounts to Yandex Key version earlier than 3.0, when you log in to the latest version, they will be updated. The process depends on the security method selected in the app.

If you have an up-to-date backup of your accounts, you can skip the update: all accounts will be deleted, you'll log in to an empty Yandex Key and will be able to restore your accounts from the backup.