Logging in to Yandex with a one-time password

You can log in to any Yandex service or app using the QR code or a one-time password generated by the Yandex Key app. Logging in with a one-time password is a secure method to log in to your account.

To log in with a one-time password, first add an account in the Yandex Key app. If you've added multiple accounts, make sure to switch to the one you need.

How to get a one-time password in the Yandex Key app

Note. You need to enter the one-time password before it stops displaying on the app screen. If there isn't much time left until the next password, simply wait for the new one to appear.

Open the Yandex Key app.
Switch to the account you need.
Copy the one-time password from the app. Yandex Key generates one-time passwords every 30 seconds.

Remember:

To copy the current Yandex Key password, tap next to the password.
It makes no sense to save one-time passwords. They expire as soon as you use it to log in to Yandex, or every 30 seconds.

Log in via QR code

You can log in to Yandex services by simply pointing your camera at the QR code. Your mobile device must be online so that the Yandex Key app can connect to the authentication server.

If the service or app doesn't support this login method, you can log in to your account using a one-time password.

To log in with a QR code:

Enter the username you used to register your Yandex ID, and click Log in.
The QR code will be displayed in the window that opens.
Open the Yandex Key app, tap Log in with QR code, and point your camera at the QR code.

If the Yandex Key app detects the QR code, it sends your username and one-time password to Yandex and you log in automatically in the browser. If the QR code isn't scanned correctly, you see an error message. If you entered an invalid PIN code when logging in to your account, then you won't be able to log in using the QR code.

I can't log in using a one-time password or QR code

Go to your account and make sure that logging in with Yandex Key is enabled ("One-time password" or "Password + one-time password" is chosen as the login method).
Make sure that you have entered the correct one-time password from the Yandex Key app. The app generates a new one-time password every 30 seconds.
If you enabled logging in with a one-time password in a Yandex Key version earlier than 3.0 or 3.2.2 and later, then you'll be prompted to enter the PIN code from your account when logging in. You created it when setting up this login method. For the PIN code to be entered automatically, select the Save on device checkbox.

Entering an incorrect PIN code results in one-time passwords also being incorrect. To solve the problem, log in to your account again and try entering the PIN code one more time.

If you aren't prompted for a PIN code when logging in and yet one-time passwords don't work, an incorrect PIN code may be saved on your device. To solve the problem, tap the three dots in the top right corner and select Delete PIN code. Then log in to your account again and enter the correct PIN code.

If you don't remember your PIN code, fill out the access recovery form.

In generating one-time passwords, the Yandex Key app factors in the current time and time zone set on your device.
If you're sure that you entered your password correctly, but you can't log in:
1. Make sure that you have the correct time and time zone set on your device. Then, try logging in with a new one-time password.
2. Try synchronizing the time using the server offset settings:
  1. In the top left corner of the app, tap and disable the Apply time offset option. Then, try logging in with a new one-time password.
  2. If you still can't log in, go to the app's settings, tap Update time offset, and re-enable the Apply time offset option. Then, restart the app and try entering your new one-time password.
If the problem still doesn't resolve, please use the form below to the Support Dept.