Support service
You can register and set up Yandex ID. It gives you full access to Yandex services: Yandex.Mail, Yandex.Disk, and much more.
Please choose the topic of your question:
I forgot my password
Restore access on the special page
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Go to the access management page. You'll need to specify additional data from your account: your phone number, alternate email address, or the answer to the security question.
If this data in your account is outdated (for example, you don't have access to the phone number), fill in the Restore Access form.
Search for the saved password in the browser or your device settings
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If you have access to the device on which you are logged in to your account, search for the saved password in the browser or operating system settings.
Instructions for Yandex Browser
Other browsers and iOS and Android operating systems also store passwords. You can learn how to find them in your browser or device manual.
I couldn't restore my password on my own
You may find the solution in the I can't manually reset my password or The password recovery code doesn't work sections. If the problem persists, please contact us.
I forgot my username
Follow our recommendations in Help and try to restore your username on your own.
I couldn’t restore my username on my own
If you couldn't restore your username on your own, contact us.
I can’t pass verification — I don’t remember the answer to the security question
There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.
If you have a device where you're logged in to your account, link your current phone number to the account and log in on another device using an SMS code. If this device is a phone, use a QR code to log in.
I can’t pass verification — my account is linked to an old phone number
There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.
Question about an account with my organization's domain mycompany.ru
To resolve most issues, you need to contact your organization's domain administrator. If you don't know who the administrator is, ask the employee who gave you the username and password to log in to your email.
If you are the domain administrator, see general questions in Yandex 360 for Business Help.
We can help if you're required to pass verification when logging in. There are two possible reasons for such verification: you're logging in with new device or Yandex is asking you change the password.
I don’t receive a message with a confirmation code
For possible problems with receiving messages, see Confirmation code not delivered.
If this doesn't help to solve the problem, contact support using this form.
Someone might have hacked my account
If you suspect your account might have been hacked, see Help.
I want to change my username
You cannot change your username. However, you can register a new account and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail Help.
I want to merge accounts
You can't merge accounts or transfer all data from one account to another.
However, we can transfer data to other usernames for some Yandex services. For more info, see the Help for these services.
I can’t link/unlink the card
Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology.
If you encounter another problem, please fill out the form.
I have another question
See the FAQ about Yandex ID below. The links will take you to Help pages with relevant information.
- How to set up the app passwords
- How to restore access to an account with one-time passwords
- How to manage account security
- How to view payment history
- How to delete personal data from Yandex services
- How to delete an account
I think my question is about a different service
You can find the information you need in Help for that service at yandex.com/support.
About Yandex subscriptions
- You will probably find the information you need on the My services and subscriptions page. If you can't find answers to your question, please use the feedback form on the subscription FAQ.
About Yandex Plus
- You can read more about issues with Yandex Plus in Yandex Plus Help.
About syncing or the password manager in Yandex Browser
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You might find the answer to your question in the Help section on syncing or password managers.
If you don't find an answer to your question, contact Yandex Browser Support.
About Yandex Mail
- To more quickly find an answer to your question, see Yandex Mail Help.