---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.5
alternate:
  - https://www.yandex.com/support/id/en/feedback.md
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/id/en/llms.txt

# Support service

You can register and set up [Yandex ID](https://passport.yandex.com). It gives you full access to Yandex services: [Yandex.Mail](https://mail.yandex.com), [Yandex.Disk](https://disk.yandex.com), and much more.

Please choose the topic of your question:


{% cut "I forgot my password" %}


**Restore access on the special page**

 
:   Go to the [access management page](https://passport.yandex.com/restoration). You'll need to specify [additional data](https://yandex.com/support/id/authorization/registration.html#phone) from your account: your phone number, alternate email address, or the answer to the security question.
    
    If this data in your account is outdated (for example, you don't have access to the phone number), fill in the [Restore Access form](https://passport.yandex.com/restoration/form).

**Search for the saved password in the browser or your device settings**

 
:   If you have access to the device on which you are logged in to your account, search for the saved password in the browser or operating system settings.
    
    [Instructions for Yandex Browser](https://www.yandex.com/support/browser/security/passwords-manager.html#passwords-manager)
    
    Other browsers and iOS and Android operating systems also store passwords. You can learn how to find them in your browser or device manual.


{% cut "I couldn't restore my password on my own" %}


You may find the solution in the [I can't manually reset my password](https://www.yandex.com/support/id/en/troubleshooting/cant-restore.md) or [The password recovery code doesn't work](https://www.yandex.com/support/id/en/troubleshooting/code-not-fit.md) sections. If the problem persists, please contact us.

<div class="cut-button">

{% cut "Contact support" %}

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10013006/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

</div>

{% endcut %}



{% endcut %}

{% cut "I forgot my username" %}


Follow [our recommendations](https://www.yandex.com/support/id/en/troubleshooting/forgot-login-email.md) in Help and try to [restore your username on your own](https://passport.yandex.com/restoration/login).


{% cut "I couldn’t restore my username on my own" %}

If you couldn't restore your username on your own, contact us.

<div class="cut-button">

{% cut "Contact support" %}

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/1297/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

</div>

{% endcut %}



{% endcut %}

{% cut "I can’t pass verification — I don’t remember the answer to the security question" %}


There are two possible reasons for such verification: you're logging in with [new device](https://www.yandex.com/support/id/en/security/login-challenge.md#different-device) or Yandex is asking you [change the password](https://www.yandex.com/support/id/en/security/force-password-change.md).

If you have a device where you're logged in to your account, link your current phone number to the account and log in on another device using an SMS code. If this device is a phone, use a [QR code](https://www.yandex.com/support/id/en/no-password.md#qr) to log in.


{% endcut %}

{% cut "I can’t pass verification — my account is linked to an old phone number" %}


There are two possible reasons for such verification: you're logging in with [new device](https://www.yandex.com/support/id/en/security/login-challenge.md#different-device) or Yandex is asking you [change the password](https://www.yandex.com/support/id/en/security/force-password-change.md).


{% endcut %}

{% cut "Question about an account with my organization's domain mycompany.ru" %}


To resolve most issues, you need to contact your organization's domain administrator. If you don't know who the administrator is, ask the employee who gave you the username and password to log in to your email.

If you are the domain administrator, see general questions in [Yandex 360 for Business Help](https://yandex.com/support/business).

We can help if you're required to pass verification when logging in. There are two possible reasons for such verification: you're logging in with [new device](https://www.yandex.com/support/id/en/security/login-challenge.md#different-device) or Yandex is asking you [change the password](https://www.yandex.com/support/id/en/security/force-password-change.md).


{% endcut %}

{% cut "I don’t receive a message with a confirmation code" %}


For possible problems with receiving messages, see [Confirmation code not delivered](https://www.yandex.com/support/id/en/troubleshooting/phone-problems.md#no-code).

If this doesn't help to solve the problem, contact support using this [form](https://www.yandex.com/support/id/en/troubleshooting/nosms-form.md).


{% endcut %}

{% cut "Someone might have hacked my account" %}


If you suspect your account might have been hacked, see [Help](https://www.yandex.com/support/id/en/troubleshooting/hacked.md).


{% endcut %}

{% cut "I want to change my username" %}


You cannot change your username. However, you can [register a new account](https://passport.yandex.com/registration) and use two email addresses in the same mailbox. Learn more about this in Yandex.Mail [Help](https://yandex.com/support/mail/reg.html).


{% endcut %}

{% cut "I want to merge accounts" %}


You can't merge accounts or transfer all data from one account to another.

However, we can transfer data to other usernames for some Yandex services. For more info, see the Help for these services.

- [Yandex.Webmaster: transfer information about a site](https://yandex.com/support/webmaster/service/rights.html#move).
- [Yandex.Direct: transfer an ad campaign](https://yandex.com/support/direct/troubleshooting/access.html).
- [Yandex.Connect: transfer management of an organization](https://yandex.com/support/business/edit-owner.html).
- [Yandex Music: transfer playlists](https://yandex.com/support/music/playlists/transfer.html).
- [Yandex Plus: transfer data if you log in to Yandex by phone number](https://yandex.com/support/plus/start-settings.html).

[//]: # (не работает последняя ссылка на Yandex Plus)

{% endcut %}

{% cut "I can’t link/unlink the card" %}


Linking may not work if the card doesn't support online payments. Also, the card can't be linked if it's not protected with 3D Secure technology.

If you encounter another problem, please fill out the form.

<div class="cut-button">

{% cut "Contact support" %}

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/6270/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

</div>

{% endcut %}

{% cut "I have another question" %}


See the FAQ about Yandex ID below. The links will take you to Help pages with relevant information.

- [How to set up the app passwords](https://www.yandex.com/support/id/en/authorization/app-passwords.md)
- [How to restore access to an account with one-time passwords](https://www.yandex.com/support/id/en/authorization/twofa-restore.md)
- [How to manage account security](https://www.yandex.com/support/id/en/profile.md)
- [How to view payment history](https://www.yandex.com/support/id/en/payment-history.md)
- [How to delete personal data from Yandex services](https://www.yandex.com/support/id/en/data.md)
- [How to delete an account](https://www.yandex.com/support/id/en/delete.md)


{% cut "I think my question is about a different service" %}


You can find the information you need in Help for that service at [yandex.com/support](https://yandex.com/support).

**About Yandex subscriptions**

 
:   You will probably find the information you need on the [My services and subscriptions](https://www.yandex.com/support/id/en/subscriptions.md) page. If you can't find answers to your question, please use the feedback form on the subscription [FAQ](https://www.yandex.com/support/id/en/subscriptions.md).

**About Yandex Plus**

 
:   You can read more about issues with Yandex Plus in Yandex Plus [Help](https://yandex.ru/support/plus-ru/index.html).

**About syncing or the password manager in Yandex Browser**

 
:   You might find the answer to your question in the Help section on [syncing](https://yandex.com/support/browser/security/passwords-sync.html) or [password managers](https://yandex.com/support/browser/security/passwords-manager.html).
    
    If you don't find an answer to your question, contact [Yandex Browser Support](https://yandex.com/support/browser/support/support.html).

**About Yandex Mail**

 
:   To more quickly find an answer to your question, see [Yandex Mail Help](https://yandex.com/support/mail).


{% endcut %}



{% endcut %}