> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/keyboard-android/en/llms.txt
# Support
If you have any questions, click  in the lower-right corner of your screen and contact us via chat.
You can contact our support team via chat daily between [10:00 and 18:00](*msk). At other times of the day, our bot can answer the most common questions.
To contact us by email, select a subject below.
{% cut "Suggest an improvement" %}
Yandex Keyboard can become better if you share your suggestions. If you think some options are missing in Yandex Keyboard, suggest an improvement in the chat  or via the form below.
{% endcut %}
{% cut "Voice input doesn't work" %}
Go to **Yandex Keyboard settings** → **Gestures and voice** and enable the **Voice input** option.
In addition, check the device settings to make sure that the app is allowed to access the microphone: go to **Settings** → **Apps** → **Permissions** enable the **Microphone** option.
If this doesn't help, describe the issue in the chat  or using the form below.
{% endcut %}
{% cut "Turn on Enter" %}
The **Enter** key may change depending on the input field configuration in a specific app where you use **Yandex Keyboard**. **Enter** may turn into a search button in a browser or into a key starting a new line in a messenger.
Some apps have a setting for reassigning this key. For example:
* WhatsApp: go to **Settings** → **Chats** and enable the **Enter key will send your message** option.
* Telegram: go to **Settings** → **Chat Settings** and enable the **Send with Enter** option.
If this doesn't help, describe the issue in the chat  or using the form below.
{% endcut %}
{% cut "Find symbols, such as #, $, or ~" %}
There are many symbols available in Yandex Keyboard. You can find them in the symbol layout. Tap **#1?** to switch to it. To go to the next page, click **=\<**.
Some symbols are placed over the primary keys. To select such symbols, tap and hold a key until a menu appears.
For example:
* To type `§`, tap and hold `&`.
* To type the currency symbols `$`, `€`, `¥`, `₿`, `¢`, and `£`, tap and hold `₽`.
* To type `~` (tilde) or **\`** (backtick), tap and hold `@`.
You can also add symbols to the main keyboard layout with letters. To do this, go to **Yandex Keyboard settings** → **Keys** and enable the **Special characters @, #, \*** option.
To type the Russian letters `Ё` and `Ъ`, tap and hold `Е` and `Ь` respectively. You can also move these letters to their own separate keys. To do this, go to **Yandex Keyboard settings** → **Language** → **Russian** and enable the **Include the letters Ё and Ъ** option.
If you couldn't find a specific symbol, contact us via the chat  or using the form below.
{% endcut %}
{% cut "Improve the app performance" %}
{% note warning %}
Yandex Keyboard is supported on devices running Android 7.0 or higher.
{% endnote %}
If Yandex Keyboard is working slower than usual, try the following:
* Make sure that you have the latest version of Yandex Keyboard. You can get it from [official app stores](https://www.yandex.com/support/keyboard-android/en/get-started.md#install).
* Clear the cache. In your device settings, go to **App Manager** → **Yandex Keyboard** → **Memory** and click **Clear Cache**. Menu items can differ and depend on your device.
{% note warning %}
In this case, your personal dictionary is cleared.
{% endnote %}
* Try turning off VPNs, proxies, antiviruses, or ad blockers if you use them.
* Reinstall the app.
Before you do this, copy any important information from the clipboard because it doesn't get synced with the app upon reinstallation.
The themes aren't saved either, so you'll have to set them up again.
If these instructions don't help, describe the issue in the chat  or using the form below.
{% endcut %}
{% cut "Find out what data Yandex Keyboard collects" %}
The keyboard will give better [suggestions](https://www.yandex.com/support/keyboard-android/en/dictionary.md) if you enable the collection of anonymous technical data, such as usage statistics, the number of launches, and login frequency. Yandex doesn't collect input data by default. Users' private information, such as passwords, email addresses, phone numbers, and credit card details, is stored on your device.
To disable the collection of anonymous technical data, go to **Personalization** in the Yandex Keyboard settings and disable the **Make Yandex Keyboard better** option.
If you couldn't find the answer to your question, contact us via the chat  or using the form below.
{% endcut %}
{% cut "Select a different keyboard" %}
To use another keyboard by default, in your device settings, go to **System** → **Keyboard** → **On-screen keyboard**. Select a keyboard from the list.
{% note info %}
The path and menu options may differ depending on the device.
{% endnote %}
Use the chat  or the form below to tell us why you chose a different keyboard. This will help us improve.
{% endcut %}
{% cut "Other issues" %}
If you couldn't find the answer to your question, contact us via the chat  or using the form below. Describe the situation in detail, attach a screenshot or a video.
{% endcut %}
If you're having issues with a different Yandex service, visit [Support](https://yandex.com/support/common/troubleshooting/main.html).
[*msk]: Moscow time