Fighting spam

I receive spam

If you think you have received a spam message in your Inbox, please let us know by tapping the Spam! button. This will help our anti-spam filters work better in your mailbox. You may need to make several complaints about similar unwanted messages for it to work. Learn more about how Yandex.Mail fights spam in the Yandex.Mail Help.

To mark an email as spam, do the following:

  1. Open the message.
  2. Tap More → Spam!.

The wrong messages arrive in the “Spam” folder

Messages are stored in the Spam folder for 10 days and are automatically deleted after that. If a messages arrives in the Spam folder by mistake, select the message and then tap More → Not spam. All subsequent messages from this sender will arrive in the Inbox folder.

Unsubscribe from unwanted mailing lists

Each mailing list usually contains instructions on how to unsubscribe from it. In most cases, you can unsubscribe directly on the website or by contacting the website administrator.

You can also add unwanted email addresses to your blacklist in the full version of Yandex.Mail.

Note. To switch to the full version of Yandex.Mail, tap Full version in the lower left corner of the page. To return to Yandex.Mail for mobile, tap Light version at bottom of the page.

If you've encountered a problem with the mobile version of Yandex.Mail, please contact us via the mobile Yandex.Mail feedback form:

  1. Tap in the upper left corner.
  2. Tap Help and feedback under the folder list.
  3. Describe your problem in as much detail as possible.
Attention. If you'd like to report a problem with the mobile Yandex.Mail version, please use the feedback form in the mobile version rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex.Mail, our specialists can view all the relevant technical information to help you more effectively.

If you can't open the mobile version of Yandex.Mail and use it to contact us, please send the error message via the feedback form.