---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://www.yandex.com/support/m-maps/en/transport.md
keywords:
  - 'y'
  - a
  - 'n'
  - d
  - e
  - x
  - ' '
  - m
  - p
  - s
  - b
  - u
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/m-maps/en/llms.txt


# Transport

With the Yandex Maps app, you can track the movement of public transport in real time. You can check public transport schedules and find out when it arrives at your stop.

To see public transport on the map, tap **Transport** at the bottom of the screen.

{% note alert %}

This option isn't available in all cities.

{% endnote %}

## How we get data {#transport-how}

As not all carriers send us data, not all transport is displayed in the app.

Buses, trolleybuses, trams, and minibuses are equipped with sensors. They send transport movement data to carrier companies. Carriers send this data to us.

We receive traffic signals approximately once every 30 seconds and process them using a prediction algorithm. This allows transport labels to move smoothly around the map.

If the signal is received irregularly or is inaccurate, the data in the app may differ from the real situation.



## Find transport on the map {#transport-on-map}

{% note alert %}

Transport tracking is available in Russia, Kazakhstan, and Dubai.

{% endnote %}

To view public transport on the map, tap **Transport** at the bottom of the screen. To return to the main screen, tap <svg width="28" height="28" viewBox="0 0 35 35" fill="none" version="1.1" id="svg-1k1a5zdg__svg25" sodipodi:docname="back-to-main-navi.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><sodipodi:namedview id="svg-1k1a5zdg__namedview27" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="12.308824" inkscape:cx="30.100358" inkscape:cy="21.041816" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg25"/><g filter="url(#svg-1k1a5zdg__filter0_d_402_1908)" id="svg-1k1a5zdg__g6" transform="scale(0.51470588)"><rect x="6" y="4" width="56" height="56" rx="28" fill="#ffffff" fill-opacity="0.9" id="svg-1k1a5zdg__rect2"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 36.463,40.4728 c 0.716,-0.703 0.716,-1.8426 0,-2.5456 L 30.4261,32 36.463,26.0728 c 0.716,-0.703 0.716,-1.8426 0,-2.5456 -0.7159,-0.7029 -1.8767,-0.7029 -2.5927,0 l -7.3333,7.2 c -0.716,0.703 -0.716,1.8426 0,2.5456 l 7.3333,7.2 c 0.716,0.7029 1.8768,0.7029 2.5927,0 z" fill="#4d4d4d" id="svg-1k1a5zdg__path4"/><rect style="fill:#000000;fill-opacity:0" id="svg-1k1a5zdg__rect362" width="0.56869775" height="1.5436081" x="55.001194" y="15.761051" rx="28"/></g><defs id="svg-1k1a5zdg__defs23"><filter id="svg-1k1a5zdg__filter0_d_402_1908" x="0" y="0" width="68" height="68" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix" id="svg-1k1a5zdg__feFlood8"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha" id="svg-1k1a5zdg__feColorMatrix10"/><feOffset dy="2" id="svg-1k1a5zdg__feOffset12"/><feGaussianBlur stdDeviation="3" id="svg-1k1a5zdg__feGaussianBlur14"/><feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.2 0" id="svg-1k1a5zdg__feColorMatrix16"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_402_1908" id="svg-1k1a5zdg__feBlend18"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_402_1908" result="shape" id="svg-1k1a5zdg__feBlend20"/></filter></defs></svg>.

Vehicles are displayed moving in real time.


The angle on the icon shows the direction of movement. For example, <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C14.2801 2 18.701 2.00001 21.0013 2.00002C21.5536 2.00002 22 2.44665 22 2.99893C22 5.27099 22 9.59113 22 12Z" fill="#3CB300"/><path opacity="0.2" fill-rule="evenodd" clip-rule="evenodd" d="M12 22C17.5228 22 22 17.5228 22 12V2.99893C22 2.44665 21.5536 2.00002 21.0013 2.00002L12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22ZM12 21C16.9706 21 21 16.9706 21 12C21 7.02944 16.9706 3 12 3C7.02944 3 3 7.02944 3 12C3 16.9706 7.02944 21 12 21Z" fill="black"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.375 16.9141C16.375 17.0996 16.2105 17.25 16.025 17.25H14.8591C14.7129 17.25 14.5763 17.1769 14.4951 17.0552L13.75 15.9375H10.25L9.50488 17.0552C9.42374 17.1769 9.28714 17.25 9.14086 17.25H7.975C7.78949 17.25 7.625 17.0996 7.625 16.9141V11.1242L6.81421 10.7516C6.7731 10.7106 6.75 10.6549 6.75 10.5968V9.15625C6.75 8.5 7.38338 8.5 7.625 8.5V8.31707C7.625 7.74836 7.93333 7.24435 8.5 7.06872C9.20701 6.8496 10.113 6.75 12 6.75C13.887 6.75 14.793 6.8496 15.5 7.06872C16.0667 7.24435 16.375 7.74836 16.375 8.31707V8.5C16.6166 8.5 17.25 8.5 17.25 9.15625V10.5983C17.25 10.6555 17.2276 10.7104 17.1876 10.7513L16.375 11.1346V16.9141ZM12 8.0625C10.2606 8.0625 9.16952 8.18418 8.72677 8.42752C8.58691 8.5044 8.5 8.65133 8.5 8.81093L8.5 11.6719C8.5 11.8531 8.63058 12 8.79167 12H15.2083C15.3694 12 15.5 11.8531 15.5 11.6719V8.71984C15.4989 8.28125 14.3322 8.0625 12 8.0625ZM14.625 15.0625C15.1082 15.0625 15.5 14.6707 15.5 14.1875C15.5 13.7043 15.1082 13.3125 14.625 13.3125C14.1418 13.3125 13.75 13.7043 13.75 14.1875C13.75 14.6707 14.1418 15.0625 14.625 15.0625ZM9.375 15.0625C9.85825 15.0625 10.25 14.6707 10.25 14.1875C10.25 13.7043 9.85825 13.3125 9.375 13.3125C8.89175 13.3125 8.5 13.7043 8.5 14.1875C8.5 14.6707 8.89175 15.0625 9.375 15.0625Z" fill="white"/></svg> indicates a bus that travels to the northeast. To see the route number, zoom in.

When you're [offline](https://www.yandex.com/support/m-maps/en/offline.md), the app tells you that transport markers will appear once you're back online.

## Configure the display of transport {#transport-display}
1. Tap **Transport** at the bottom of the screen.
1. Tap <svg width="40" height="40" viewBox="0 0 40 40" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M23.4361 10H12.5639C11.6724 10 11.3491 10.0928 11.0232 10.2671C10.6972 10.4414 10.4414 10.6972 10.2671 11.0232C10.0928 11.3491 10 11.6724 10 12.5639V23.4361C10 24.3276 10.0928 24.6509 10.2671 24.9768C10.4414 25.3028 10.6972 25.5586 11.0232 25.7329C11.3491 25.9072 11.6724 26 12.5639 26H23.4361C24.3276 26 24.6509 25.9072 24.9768 25.7329C25.3028 25.5586 25.5586 25.3028 25.7329 24.9768C25.9072 24.6509 26 24.3276 26 23.4361V12.5639C26 11.6724 25.9072 11.3491 25.7329 11.0232C25.5586 10.6972 25.3028 10.4414 24.9768 10.2671C24.6509 10.0928 24.3276 10 23.4361 10ZM12 23.4361V12.5639C12 12.304 12.009 12.1295 12.0224 12.0224C12.1295 12.009 12.304 12 12.5639 12H23.4361C23.696 12 23.8705 12.009 23.9776 12.0224C23.991 12.1295 24 12.304 24 12.5639V23.4361C24 23.696 23.991 23.8705 23.9776 23.9776C23.8705 23.991 23.696 24 23.4361 24H12.5639C12.304 24 12.1295 23.991 12.0224 23.9776C12.009 23.8705 12 23.696 12 23.4361Z" fill="#4D4D4D"/><path opacity="0.8" fill-rule="evenodd" clip-rule="evenodd" d="M16.5639 14H27.4361C28.3276 14 28.6509 14.0928 28.9768 14.2671C29.3028 14.4414 29.5586 14.6972 29.7329 15.0232C29.9072 15.3491 30 15.6724 30 16.5639V27.4361C30 28.3276 29.9072 28.6509 29.7329 28.9768C29.5586 29.3028 29.3028 29.5586 28.9768 29.7329C28.6509 29.9072 28.3276 30 27.4361 30H16.5639C15.6724 30 15.3491 29.9072 15.0232 29.7329C14.6972 29.5586 14.4414 29.3028 14.2671 28.9768C14.0928 28.6509 14 28.3276 14 27.4361V16.5639C14 15.6724 14.0928 15.3491 14.2671 15.0232C14.4414 14.6972 14.6972 14.4414 15.0232 14.2671C15.3491 14.0928 15.6724 14 16.5639 14Z" fill="#CCCCCC"/></svg> in the top right.
1. Tap **Real-time transport** if you want the transport markers show up on the map in real time.
1. Tap <svg width="22" height="8" viewBox="0 0 22 8" fill="none" version="1.1" id="svg-y7u8h8wa__svg4" sodipodi:docname="menu-kebab-horizont-2.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><defs id="svg-y7u8h8wa__defs8"/><sodipodi:namedview id="svg-y7u8h8wa__namedview6" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="34.875" inkscape:cx="7.5842294" inkscape:cy="8.8888889" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg4"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 5.9103943,3.9713261 c 0,1.1046 -0.89543,2 -2,2 -1.10457,0 -2,-0.8954 -2,-2 0,-1.1046 0.89543,-2 2,-2 1.10457,0 2,0.8954 2,2 z m 6.9999987,0 c 0,1.1046 -0.8954,2 -2,2 -1.1045987,0 -1.9999987,-0.8954 -1.9999987,-2 0,-1.1046 0.8954,-2 1.9999987,-2 1.1046,0 2,0.8954 2,2 z m 5,2 c 1.1046,0 2,-0.8954 2,-2 0,-1.1046 -0.8954,-2 -2,-2 -1.1046,0 -2,0.8954 -2,2 0,1.1046 0.8954,2 2,2 z" fill="#4d4d4d" id="svg-y7u8h8wa__path2"/></svg> and select the types of transport you want to see on the map.
1. Tap <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><circle cx="12" cy="12" r="10" fill="#878787"/><path fill-rule="evenodd" clip-rule="evenodd" d="M9.70711 8.25261L12 10.5704L14.2929 8.25261C14.6834 7.85785 15.3166 7.85785 15.7071 8.25261C16.0976 8.64737 16.0976 9.28741 15.7071 9.68217L13.4142 11.9999L15.7071 14.3177C16.0976 14.7125 16.0976 15.3525 15.7071 15.7472C15.3166 16.142 14.6834 16.142 14.2929 15.7472L12 13.4295L9.70711 15.7472C9.31658 16.142 8.68342 16.142 8.29289 15.7472C7.90237 15.3525 7.90237 14.7125 8.29289 14.3177L10.5858 11.9999L8.29289 9.68217C7.90237 9.28741 7.90237 8.64737 8.29289 8.25261C8.68342 7.85785 9.31658 7.85785 9.70711 8.25261Z" fill="white"/></svg>.

{% note info %}

To make finding the right route even easier, save it to the **My transport** [list](https://www.yandex.com/support/m-maps/en/transport-favorites.md).

{% endnote %}


## View stops on the map {#stops}

Stops are marked with <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><rect x="2.05" y="2.05" width="19.9" height="19.9" rx="4.95" fill="#3478E5" stroke="white" stroke-width="1.9"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 18C6.67157 18 6 17.3284 6 16.5C6 15.6716 6.67157 15 7.5 15C8.32843 15 9 15.6716 9 16.5C9 17.3284 8.32843 18 7.5 18Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.4586 16.9997C10.4858 16.8372 10.5 16.6702 10.5 16.5C10.5 14.8431 9.15685 13.5 7.5 13.5C6.45651 13.5 5.53746 14.0328 5 14.8411L5 12H6.53846C6.79336 12 7 11.7934 7 11.5385V9.46154C7 9.20664 6.79336 9 6.53846 9H5V7H14C16.0057 7 17.0057 7.66667 17 9H16.5C16.2239 9 16 9.22386 16 9.5V12C16 12.6667 16.3333 13.3333 17 14V16.6203C17 16.8298 16.8316 16.9997 16.6239 16.9997H10.4586ZM8.46154 9C8.20664 9 8 9.20664 8 9.46154V11.5385C8 11.7934 8.20664 12 8.46154 12H10.5385C10.7934 12 11 11.7934 11 11.5385V9.46154C11 9.20664 10.7934 9 10.5385 9H8.46154ZM12.4615 9C12.2066 9 12 9.19286 12 9.43077V15.5692C12 15.8071 12.2066 16 12.4615 16H14.5385C14.7934 16 15 15.8071 15 15.5692V9.43077C15 9.19286 14.7934 9 14.5385 9H12.4615Z" fill="white"/></svg> on the map. Tap the icon to open the stop card.


A stop card contains:

- Stop name.
- [Types of transport](#transport-on-map) and route numbers of this stop.
- Public transport schedule for the next month.
- Estimated transport arrival time.

    {% cut "Color value of the arrival time" %}
    
    If the transport arrival time has a green dot next to it in the stop card, that means that we [receive](#transport-how) the estimated arrival time from the carrier.
    
    If the arrival time is highlighted in black, this is the data from the official timetable.
    
    {% endcut %}

To check the current location of the transport you need:

1. Tap <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><rect x="2.05" y="2.05" width="19.9" height="19.9" rx="4.95" fill="#3478E5" stroke="white" stroke-width="1.9"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 18C6.67157 18 6 17.3284 6 16.5C6 15.6716 6.67157 15 7.5 15C8.32843 15 9 15.6716 9 16.5C9 17.3284 8.32843 18 7.5 18Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.4586 16.9997C10.4858 16.8372 10.5 16.6702 10.5 16.5C10.5 14.8431 9.15685 13.5 7.5 13.5C6.45651 13.5 5.53746 14.0328 5 14.8411L5 12H6.53846C6.79336 12 7 11.7934 7 11.5385V9.46154C7 9.20664 6.79336 9 6.53846 9H5V7H14C16.0057 7 17.0057 7.66667 17 9H16.5C16.2239 9 16 9.22386 16 9.5V12C16 12.6667 16.3333 13.3333 17 14V16.6203C17 16.8298 16.8316 16.9997 16.6239 16.9997H10.4586ZM8.46154 9C8.20664 9 8 9.20664 8 9.46154V11.5385C8 11.7934 8.20664 12 8.46154 12H10.5385C10.7934 12 11 11.7934 11 11.5385V9.46154C11 9.20664 10.7934 9 10.5385 9H8.46154ZM12.4615 9C12.2066 9 12 9.19286 12 9.43077V15.5692C12 15.8071 12.2066 16 12.4615 16H14.5385C14.7934 16 15 15.8071 15 15.5692V9.43077C15 9.19286 14.7934 9 14.5385 9H12.4615Z" fill="white"/></svg>.
1. In the stop card, select a route to make it appear on the map — you'll see the transport move along that route in real time.

In the stop card, you can add the stop and its routes to the [list](https://www.yandex.com/support/m-maps/en/transport-favorites.md) **My transport**.




## View public transport schedules {#transport-schedule}



You can view city transport schedules in Yandex Maps:

<!-- source: en/_includes/transport/dl-1.md -->
1. Tap <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><rect x="2.05" y="2.05" width="19.9" height="19.9" rx="4.95" fill="#3478E5" stroke="white" stroke-width="1.9"/><path fill-rule="evenodd" clip-rule="evenodd" d="M7.5 18C6.67157 18 6 17.3284 6 16.5C6 15.6716 6.67157 15 7.5 15C8.32843 15 9 15.6716 9 16.5C9 17.3284 8.32843 18 7.5 18Z" fill="white"/><path fill-rule="evenodd" clip-rule="evenodd" d="M10.4586 16.9997C10.4858 16.8372 10.5 16.6702 10.5 16.5C10.5 14.8431 9.15685 13.5 7.5 13.5C6.45651 13.5 5.53746 14.0328 5 14.8411L5 12H6.53846C6.79336 12 7 11.7934 7 11.5385V9.46154C7 9.20664 6.79336 9 6.53846 9H5V7H14C16.0057 7 17.0057 7.66667 17 9H16.5C16.2239 9 16 9.22386 16 9.5V12C16 12.6667 16.3333 13.3333 17 14V16.6203C17 16.8298 16.8316 16.9997 16.6239 16.9997H10.4586ZM8.46154 9C8.20664 9 8 9.20664 8 9.46154V11.5385C8 11.7934 8.20664 12 8.46154 12H10.5385C10.7934 12 11 11.7934 11 11.5385V9.46154C11 9.20664 10.7934 9 10.5385 9H8.46154ZM12.4615 9C12.2066 9 12 9.19286 12 9.43077V15.5692C12 15.8071 12.2066 16 12.4615 16H14.5385C14.7934 16 15 15.8071 15 15.5692V9.43077C15 9.19286 14.7934 9 14.5385 9H12.4615Z" fill="white"/></svg>.
1. Go to the **Schedule** tab to see the current transport schedule.
1. To view a schedule for another day, tap **Today** and select a date. To return to the current date, tap **Reset**.
1. Select the transport you need to see its schedule for a specified date.
<!-- endsource: en/_includes/transport/dl-1.md -->



## FAQ {#transport-faq}

{% cut "How do I hide or show transport icons on the map?" %}

To see public transport on the map, tap **Transport** at the bottom of the screen. To hide transport icons, tap <svg width="35" height="35" viewBox="0 0 35 35" fill="none" version="1.1" id="svg-hcsvck21__svg25" sodipodi:docname="back-to-main-navi.svg" inkscape:version="1.2 (dc2aedaf03, 2022-05-15)" xmlns:inkscape="http://www.inkscape.org/namespaces/inkscape" xmlns:sodipodi="http://sodipodi.sourceforge.net/DTD/sodipodi-0.dtd" xmlns="http://www.w3.org/2000/svg" xmlns:svg="http://www.w3.org/2000/svg"><sodipodi:namedview id="svg-hcsvck21__namedview27" pagecolor="#ffffff" bordercolor="#000000" borderopacity="0.25" inkscape:showpageshadow="2" inkscape:pageopacity="0.0" inkscape:pagecheckerboard="0" inkscape:deskcolor="#d1d1d1" showgrid="false" inkscape:zoom="12.308824" inkscape:cx="30.100358" inkscape:cy="21.041816" inkscape:window-width="1920" inkscape:window-height="1017" inkscape:window-x="-8" inkscape:window-y="-8" inkscape:window-maximized="1" inkscape:current-layer="svg25"/><g filter="url(#svg-hcsvck21__filter0_d_402_1908)" id="svg-hcsvck21__g6" transform="scale(0.51470588)"><rect x="6" y="4" width="56" height="56" rx="28" fill="#ffffff" fill-opacity="0.9" id="svg-hcsvck21__rect2"/><path fill-rule="evenodd" clip-rule="evenodd" d="m 36.463,40.4728 c 0.716,-0.703 0.716,-1.8426 0,-2.5456 L 30.4261,32 36.463,26.0728 c 0.716,-0.703 0.716,-1.8426 0,-2.5456 -0.7159,-0.7029 -1.8767,-0.7029 -2.5927,0 l -7.3333,7.2 c -0.716,0.703 -0.716,1.8426 0,2.5456 l 7.3333,7.2 c 0.716,0.7029 1.8768,0.7029 2.5927,0 z" fill="#4d4d4d" id="svg-hcsvck21__path4"/><rect style="fill:#000000;fill-opacity:0" id="svg-hcsvck21__rect362" width="0.56869775" height="1.5436081" x="55.001194" y="15.761051" rx="28"/></g><defs id="svg-hcsvck21__defs23"><filter id="svg-hcsvck21__filter0_d_402_1908" x="0" y="0" width="68" height="68" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix" id="svg-hcsvck21__feFlood8"/><feColorMatrix in="SourceAlpha" type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0" result="hardAlpha" id="svg-hcsvck21__feColorMatrix10"/><feOffset dy="2" id="svg-hcsvck21__feOffset12"/><feGaussianBlur stdDeviation="3" id="svg-hcsvck21__feGaussianBlur14"/><feColorMatrix type="matrix" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.2 0" id="svg-hcsvck21__feColorMatrix16"/><feBlend mode="normal" in2="BackgroundImageFix" result="effect1_dropShadow_402_1908" id="svg-hcsvck21__feBlend18"/><feBlend mode="normal" in="SourceGraphic" in2="effect1_dropShadow_402_1908" result="shape" id="svg-hcsvck21__feBlend20"/></filter></defs></svg>. For more information, see [Find transport on the map](#transport-on-map).

{% endcut %}

{% cut "The app shows a vehicle approaching a stop, but it doesn't arrive at the stop" %}

If the transport arrival time has a green dot next to it in the stop card, this means that we [receive](#transport-how) the estimated arrival time from the carrier. In that case, traffic delays might be caused by traffic situations, such as traffic jams and accidents.
If the arrival time is highlighted in black, this is the data from the official timetable. The actual timetable may not match the official timetable.

{% endcut %}

{% cut "A vehicle is definitely moving along the route but doesn't appear on the map" %}

This sometimes happens at the first stops along the route, when the vehicle has already departed, but the placemark has not yet been added to the map.

In addition, it's possible that we don't receive signals from this vehicle.

{% endcut %}

{% cut "The app shows that the vehicle is approaching, but in fact it's not" %}

[Contact](https://forms.yandex.com/surveys/10018489.544adc65863ba4e504bfdc401d814db4ec61fe61/?&from=help&service=m-maps&lang=en) support and report this issue.

You can also write to us from the app. To do this, tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-45m88x2q__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-45m88x2q__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)** → **Contact us** → **Public transport**.

{% endcut %}

{% cut "There's no information about a vehicle at the first stops along the route" %}

We [receive traffic signals](#transport-how) once every 30 seconds, which means that when a vehicle starts moving along the route, the placemark may not appear right away.

If you intend to depart from the first stop, refer to the official timetable or the time interval in the stop card.

{% endcut %}

{% cut "The vehicle follows a shorter route than the one shown in the app" %}

This can happen when:

- The dispatcher changes the route.
- The vehicle returns to the depot without completing the route.

{% endcut %}

{% cut "The app shows two identical placemarks" %}

[Contact](https://forms.yandex.com/surveys/10018489.544adc65863ba4e504bfdc401d814db4ec61fe61/?lang=en) support and report this issue.

You can also write to us from the app. To do this, tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-fobc68t5__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-fobc68t5__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)** → **Contact us** → **Public transport**.

{% endcut %}

{% cut "The route number on the placemark doesn't match the vehicle's actual route number" %}

[Contact](https://forms.yandex.com/surveys/10018489.544adc65863ba4e504bfdc401d814db4ec61fe61/?lang=en) support and report this issue.

You can also write to us from the app. To do this, tap **<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 28 28" fill="none"><g><mask id="svg-4hdvak6m__mask0_302_2" style="mask-type:luminance" maskUnits="userSpaceOnUse" x="0" y="0" width="28" height="28"><path d="M28 0H0V28H28V0Z" fill="white"/></mask><g><path d="M14 28C21.732 28 28 21.732 28 14C28 6.26799 21.732 0 14 0C6.26799 0 0 6.26799 0 14C0 21.732 6.26799 28 14 28Z" fill="#F6F6F6"/><path d="M14 14.9074C11.6666 14.9074 9.91663 12.4191 9.91663 9.51961C9.91663 6.62013 11.4226 4.92586 14 4.92586C16.5773 4.92586 18.0833 6.62013 18.0833 9.51961C18.0833 12.4191 16.3333 14.9074 14 14.9074ZM14 23.074C10.0313 23.074 7.65668 22.5426 6.87614 21.48C6.7851 21.356 6.73878 21.2049 6.74462 21.0513C6.8542 18.1652 9.27267 16.7221 14 16.7221C18.7274 16.7221 21.1458 18.1652 21.2553 21.0514C21.2612 21.2051 21.2147 21.3562 21.1237 21.4801C20.343 22.5427 17.9684 23.074 14 23.074Z" fill="#CCCCCC"/></g></g><defs><clipPath id="svg-4hdvak6m__clip0_302_2"><rect width="28" height="28" fill="white"/></clipPath></defs></svg> (profile picture)** → **Contact us** → **Public transport**.

{% endcut %}

{% cut "Total time en route differs from the sum of its segments" %}

The app takes into account the average waiting time for transport at all stops along the route. This value isn't displayed in the details of each route, but it affects the calculation of the actual travel time.

{% cut "Example" %}

Route details show a travel time of 20 minutes. The route has public transport stops with a five-minute wait. The actual travel time will be about 25 minutes.

{% endcut %}

{% endcut %}

{% cut "Travel time by public transport is less than by car" %}

Yandex Maps takes traffic data into account when plotting car routes, but not the public transport routes.

{% endcut %}

{% cut "Incorrect number of stations on a metro route" %}

When plotting a metro route, Yandex Maps shows the number of intermediate stations only (excluding the start and end stations on your route). For example, if you're traveling from station A to station E, there are only three intermediate stations between them — B, C, and D. Please take this into account when planning routes.

{% endcut %}


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