Contacting the Yandex Mail support
Please describe your issue in as much detail as possible to ensure your message gets to the right specialist.
What issue do you want to report?
You can find solutions in the section Errors with loading and displaying Yandex Mail. If this didn’t help, fill out our feedback form.
Specify your problem:
You can find solutions in the No emails sent section. If this didn’t help, fill out our feedback form.
You can find solutions in the Problems viewing and receiving emails section. If this didn’t help, fill out our feedback form.
You can find frequently asked questions in Managing the email list. If this didn’t help, fill out our feedback form.
All answers are provided in the Mail translation section. If this didn’t help, fill out our feedback form.
Possible solutions are provided in the Problems with searching section. If this didn’t help, fill out our feedback form.
Possible solutions are provided in the Mail importer doesn’t work section. If this didn’t help, fill out our feedback form.
What filter isn’t working for you?
Possible solutions are provided in the Mail auto-sorter doesn’t work section. If this didn’t help, fill out our feedback form.
For possible solutions, see Problems with forwarding. If this didn’t help, fill out our feedback form.
For possible solutions see Auto-replies don’t work. If this didn’t help, fill out our feedback form.
For possible solutions, see Problems with filters. If this didn’t help, fill out our feedback form.
What is your question about?
Possible answers are provided in the Personal data section. If this didn’t help, fill out our feedback form.
See frequently asked questions in Managing contacts. If this didn’t help, fill out our feedback form.
Possible answers are provided in the Folders section. If this didn’t help, fill out our feedback form.
Possible answers are provided in the Tags section. If this didn’t help, fill out our feedback form.
What is your question about?
What is your question about?
See frequently asked questions in Protecting your mailbox. If this didn’t help, contact Yandex ID support.
See frequently asked questions in Yandex Mail mailbox securityl. If this didn’t help, fill out our feedback form.
What is your question about?
Possible answers are provided in the Getting rid of spam section. If the answer to your question is not on the list, fill in the
All answers are provided in the Blacklisting section. If this didn’t help, fill out our feedback form.
What kind of security threat?
See frequently asked questions in the section I see the warning "Yandex Mail believes that this message may present a potential threat". If this didn’t help, please contact our support team at abuse@yandex.ru.
See frequently asked questions in I receive other people’s emails. If this didn’t help, fill out our feedback form.
Possible answers are provided in the Security certificate error section. If this didn’t help, fill out our feedback form.
Possible answers are provided in the Configuring email clients on your computer, Microsoft Outlook, Mozilla Thunderbird, The Bat!, and Mail (macOS) sections. If this didn’t help, fill out our feedback form.
Do you use a mobile app or work with Yandex Mail in a mobile browser?
If you have encountered a problem while using the Yandex Mail app, please let us know via the feedback form in the app:
- Pull the screen to the right.
- Select Help and support under the list of folders.
- Select Problem.
- Select a subject.
- Describe your problem in as much detail as possible.
If the app crashes unexpectedly and you can’t use it to contact us, please send the error message via the feedback form below.
If you have encountered a problem while using the mobile version of Yandex Mail, please let us know via the feedback form in the mobile version:
- Tap
in the upper-left corner.
- Tap.
- Describe your problem in as much detail as possible.
If you can’t open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form below.
You can find frequently asked questions in Yandex 360 for Business.
You can find frequently asked questions in Yandex 360 Premium