Folders

  1. Standard folders
  2. Subscriptions and social networks
  3. With attachments
  4. Personal folders
    1. Sorting a list of personal folders
    2. Folders I created have disappeared
  5. Move email to a folder
  6. Configure automatic sorting of emails by folder
  7. Email messages are deleted or sorted into folders automatically
  8. Remove all emails from a folder

Standard folders

The following standard folders are available in the mailbox:

  • Inbox. All new emails (except spam and emails that are automatically sorted in other folders).

  • Sent. All emails you sent.

  • Remind me later. Messages that you postponed.

  • Trash. All messages that you manually deleted or that were deleted with by automatic message sorting.

  • Spam. Emails identified as spam.

  • Drafts. Drafts of emails and templates.

  • Outbox. Emails that were not sent because the internet connection was interrupted. Once the internet connection is restored, the emails will be sent automatically.
  • Archive. Folder for old emails. To move a message to this folder, right-click the message and select Archive. The Archive folder will be displayed in My folders.

You can't edit standard folders. Archive is the only deletable folder.

Subscriptions and social networks

Yandex Mail makes it easy to work with different message categories and sorts them into system folders. Emails sorted to Mailing lists and Social networks are stored only in these folders and duplicate copies aren't saved anywhere else.

To disable system folders with categories:
  1. In the upper-right corner, click  → All settings.
  2. Select Interface.
  3. Disable sort email newsletters and social media content into separate folders.
  4. Save changes.

After that, all newsletters and social media notifications will be sent back to the Inbox and other folders.

With attachments

Emails with attachments are stored in their relevant folders, but are also displayed under the With attachments category to make them easier to find.

Note. The three-panel interface uses a standard label instead of the With attachments folder. To see all emails with attachments, click under the list of folders.

Personal folders

To add a personal folder, click  next to My folders in the folder list. You can add several personal folders. They will be displayed in My folders.

If you moved your old emails into the Archive, this folder is displayed in the list of your personal folders.

You can edit the contents of My folders on the Folders and labels page. In particular, you can:

  • Create new folders.
  • Rename, empty or delete folders.
  • Mark all emails in the folder as read.
  • Create filters for automatic sorting of emails.
Note. You can create up to 1017 personal folders with up to 32 nested levels.

Sorting a list of personal folders

Personal folders in a list can be moved and reordered To do this, drag the folder to a new place in the folder list.

By default, personal folders are sorted in alphabetical order. If you move one folder, the alphabetic order can't be automatically restored. But you can manually drag the folder to its previous location. New folders are then displayed at the bottom of the list and not in alphabetical order.

Folders I created have disappeared

Check that the folders you created are in the list of all folders in your mailbox settings. If they are there, but you don't see them in the email list:

  • The option show only folders with unread messages is enabled in mailbox settings. Go to Interface, disable this option, and save changes.
  • The list of personal folders is collapsed. Click the corresponding icon to expand it:

Move email to a folder

To move messages to another folder, select them and click To folder in the top menu or drag to the folder's name in the list to the left. You can also move emails between folders by setting an automatic email sorting rule.

Note. As you move an email into a folder, you will see this message pop up: “Move messages like this into this folder?”. If you answer “Yes”, an auto-sorting filter will be created. You can change or remove your filters on the email filters page.

If the Archive folder does not contain any messages, it will not be displayed in the list of folders. To move a message to this folder, right-click the message and select Archive.

If you can't move a message to another folder, refresh the page by clicking Ctrl+F5. If the problem persists, clear the browser cache and delete all cookies. Then try the intended action again.

Configure automatic sorting of emails by folder

If you receive a lot of messages from various senders (such as from work, friends, and social networks), you can use Yandex Mail to sort them into folders. To learn how to set up automatic sorting of emails, see this article.

Email messages are deleted or sorted into folders automatically

Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, try to disable them temporarily and see if the emails arrive to the Inbox folder.

If there is a filter that you didn't create, it was probably created automatically. This can happen if you move an email to another folder and click “Yes” on a pop-up that says “Move emails like this?”

Remove all emails from a folder

  1. In the upper-right corner, click  → All settings.
  2. Choose Folders and labels.
  3. Choose a folder and click Empty.
  4. Choose if you want to move emails to Trash or delete them permanently.
    Note. You won't be able to restore the emails you delete forever.
  5. Click Empty.