Working with emails

Mail processing rules

A filter doesn't work

A filter doesn't work

This step-by-step guide will help you resolve issues related to automatic email processing. Before you start, open Yandex Mail in a new tab to follow the instructions.

Select a problem:

The filter doesn't workForwarding doesn't workAuto-sorting doesn't workAuto-reply doesn't workI don't receive notifications

There are a few reasons why this might occur:

Yandex ID doesn't have all your information: https://passport.yandex.com/passport?mode=passport https://passport.yandex.com/profile/phones Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.Enter your valid personal details in Yandex ID and link your phone number to your account.
Not enough time has passed since configuring the filter: Wait a few minutes after setting up a message filter, because it might not begin working immediately.
The filtering conditions are specified incorrectly: Check the properties and parameters.
There are filters with higher priority in the list of filters: If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.
Email imported by the mail importer is not in my Inbox: If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.

There are a few reasons why this might occur:

Yandex ID doesn't have all your information: https://passport.yandex.com/passport?mode=passport https://passport.yandex.com/profile/phones Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.Enter your valid personal details in Yandex ID and link your phone number to your account.
The filter isn't set up or your address hasn't yet been verified: Make sure that the filter is enabled on the Rules for processing email page and that the forwarding address is verified. Check for any incorrect characters in the address you entered.
Not enough time has passed since configuring the filter: Wait a few minutes after setting up a message filter, because it might not begin working immediately.
The filtering conditions are specified incorrectly: Check the properties and parameters.
There are filters with higher priority in the list of filters: If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.
Email imported by the mail importer is not in my Inbox: If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.
The receiving mailbox has inbox filters enabled: If the receiving mailbox has filters that delete incoming email or move it to Spam, the messages will immediately disappear from the Inbox folder upon arrival.

There are a few reasons why this might occur:

Yandex ID doesn't have all your information: https://passport.yandex.com/passport?mode=passport https://passport.yandex.com/profile/phones Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.Enter your valid personal details in Yandex ID and link your phone number to your account.
Not enough time has passed since configuring the filter: Wait a few minutes after setting up a message filter, because it might not begin working immediately.
The filtering conditions are specified incorrectly: Check the properties and parameters.
There are filters with higher priority in the list of filters: If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.
Email imported by the mail importer is not in my Inbox: If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.

There are a few reasons why this might occur:

Yandex ID doesn't have all your information: https://passport.yandex.com/passport?mode=passport https://passport.yandex.com/profile/phones Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.Enter your valid personal details in Yandex ID and link your phone number to your account.
Not enough time has passed since configuring the filter: Wait a few minutes after setting up a message filter, because it might not begin working immediately.
The filtering conditions are specified incorrectly: Check the properties and parameters.
There are filters with higher priority in the list of filters: If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.
Email imported by the mail importer is not in my Inbox: If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.

There are a few reasons why this might occur:

Yandex ID doesn't have all your information: https://passport.yandex.com/passport?mode=passport https://passport.yandex.com/profile/phones Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.Enter your valid personal details in Yandex ID and link your phone number to your account.
The filter isn't set up or your address hasn't yet been verified: Make sure that the filter is enabled on the Rules for processing email page and that the forwarding address is verified. Check for any incorrect characters in the address you entered.
Not enough time has passed since configuring the filter: Wait a few minutes after setting up a message filter, because it might not begin working immediately.
The filtering conditions are specified incorrectly: Check the properties and parameters.
There are filters with higher priority in the list of filters: If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.
Email imported by the mail importer is not in my Inbox: If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.
The receiving mailbox has inbox filters enabled: If the receiving mailbox has filters that delete incoming email or move it to Spam, the messages will immediately disappear from the Inbox folder upon arrival.

Emails have disappeared from the mailbox

Emails have disappeared from the mailbox