The map fails to open
Yandex Maps may fail to load for the following reasons:
You are using a browser that doesn't support Yandex Maps. In this case, you can see a gray rectangle on the screen.
To fix this, install one of the supported browsers:
Internet Explorer (version 11 and above)
The map is blocked by your security software. For example, your firewall, antivirus, or ad blockers. The software may block images used in the map.
To solve the problem, make sure that the Yandex Maps fragments with a size of 256 × 256 pixels are allowed for download. Allow the download if it's disabled.
To contact the Yandex Maps support:
In the top-right corner, click .
Select Report an error.
Select the appropriate line:
Service is not working — Describe exactly what actions are unavailable. Add a photo or screenshot (optional).
Design feedback — Tell us what you don't like in the service interface and why. Add a photo or screenshot (optional).
Need to add object to map — Select the type of map item and add it on the map.
Mistake with organization or map object — Select the map item you want to fix and describe the mistake.
You can also report an error in the itinerary or the place card by clicking Edit information.