---
metadata:
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    content: Diplodoc Platform v5.63.3
alternate:
  - https://www.yandex.com/support/metrica/en/troubleshooting/other-qanda.md
  - https://www.yandex.com/support/metrica/es/troubleshooting/other-qanda.md
  - https://www.yandex.com/support/metrica/pt/troubleshooting/other-qanda.md
  - https://www.yandex.com/support/metrica/ru/troubleshooting/other-qanda.md
  - https://www.yandex.com/support/metrica/tr/troubleshooting/other-qanda.md
  - href: https://www.yandex.com/support/metrica/en/troubleshooting/other-qanda.md
    type: text/markdown
    title: Markdown version
  - href: https://www.yandex.com/support/metrica/en/llms.txt?revision=r21661110
    rel: describedby
title: Other questions
description: Questions about working in Yandex Metrica.
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/metrica/en/llms.txt?revision=r21661110


# Other questions

Choose the subject:

{% list tabs radio %}

- The list shows an unknown tag

  If you see an unknown tag in the list of Yandex Metrica tags, it may be:
  - Another user’s tag that you were granted access to. On the **Settings** page (**Access** tab), check the tag owner and users with tag edit permissions. Someone you know might have granted you permissions to this tag.
  - A Yandex Metrica auto-generated tag installed on Yandex services.

- Other

  If your question is related to Yandex Metrica but you didn’t find an answer, fill in the form below. To get a thorough response, describe the issue in as much detail as possible.
    
  <!-- source: en/_includes/popup/id-popup/wrong-sup.md -->
  Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
  <!-- endsource: en/_includes/popup/id-popup/wrong-sup.md -->
    
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       border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com/surveys/1751/?&iframe=1&lang=en">
    </iframe>

  </div>

  <div class="cut-button">
  
  {% cut "Write an email" %}
  
  <!-- source: en/_includes/popup/id-popup/wrong-sup.md -->
  Please note: Our support team will never initiate a call to you. Do not follow any instructions of people who call you and introduce themselves as the Yandex Metrica support team.
  <!-- endsource: en/_includes/popup/id-popup/wrong-sup.md -->
  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
    <iframe style="background: #FFFFFF;"
          height="700"
          width="100%"
          frameborder="0"
          src="https://forms.yandex.com/surveys/1751/?&iframe=1&lang=en">
    </iframe>
  </div>
  
  {% endcut %}
  
  </div>
    
  <!-- source: en/_includes/popup/id-qanda/review-form.md -->
  To leave feedback after receiving a consultation, use the [special form](https://www.yandex.com/support/metrica/en/troubleshooting/consult.md).
  <!-- endsource: en/_includes/popup/id-qanda/review-form.md -->

{% endlist %}

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#|
||
Useful links

- [Demo tag](https://metrica.yandex.com/r/dashboard?)
- [Add a tag](https://metrica.yandex.com/add/)
- [Free tag setup](https://yandex.com/promo/freeservice/metrica?utm_source=help_metrica_en&utm_medium=cpc&utm_campaign=1)
- [Yandex Metrica API](https://tech.yandex.com/metrika/)
- [Suggest your idea](https://yandex.com/support/metrica/troubleshooting/idea.html)
- [Discuss in Telegram](https://t.me/yandexmetrika)
|
Online training

- [Get a Yandex Metrica certificate](https://yandex.ru/adv/expert/exam/metrika/?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)


- [Take a training course](https://yandex.com/adv/edu/online/metrika?utm_source=metrika_help&utm_medium=web&utm_campaign=static&utm_content=useful_links)

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