Session Replay

In Settings, you can configure the following on the Session Replay tab:

Before configuring it, enable the option Session Replay, scroll map, form analysis on the Tag tab.

Session Replay technology offers an entirely new level of detail for analyzing the behavior of site users. You can replay user actions exactly as they occurred, to see what happens on each page and how users navigate, right down to every mouse movement, keystroke and click.

Detailed analysis of user behavior helps site owners to iron out navigation and usability problems and increase the site conversion rate.

For more information on using the technology, see How to analyze recordings.

Select a question to find a solution.

Incorrect site content was recorded
Error during playback
Other questions

The page content in the recording may be different from the actual content. It's likely that the CSS on the site frequently changes. In this case, add the content hash to the style file names. Then, when you change the file's content, its name will change. For example: style.390b32d4d49d5e7d.css will be changed to style.0c573d460df87d4de5a4.css. This lets Session Replay use the style that the site visitor sees when it records a session.

Do the following:

  • Clear the browser cache.
  • Disable all plugins and browser extensions.
  • Delete browser cookies.
  • Check the firewall settings. The firewall may be blocking the Yandex Metrica tag script. The tag could also be blocked by the extension Adblock Plus.

If you have more questions about Session Replay, submit them in the form below. Provide an example of the session where data was displayed incorrectly and specify the full version of your browser.