What do you want to report? - Yandex Music. Help

Note. The Yandex Music support service doesn't have a phone number. Send us a message via the feedback form below. This way, you can send us screenshots and diagnostic data. This way, we'll be able to help you more quickly and effectively.

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I want to cancel my subscriptionI paid for a subscription, but it doesn't workI can't complete payment for the subscriptionI want to transfer my subscription from one account to anotherProblems with a gift codeOther questions about subscribing

You can manage your subscription on the Yandex ID page called Subscriptions. If something goes wrong, contact us.

You may find the solution in the I paid for a subscription, but it doesn't work section. If you don't find the answer to your question, write to us. Enter your username and describe the actions you took in order.

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If you are in a country where you can pay for a subscription, read recommendations in the Purchase subscription section. Also check the following when trying to process the payment:

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If something goes wrong, contact us.

I can't activate a gift code or promo codeI purchased a gift code but didn't receive it in my email

A track, album, or artist is missingTrack, album, or artist is no longer availableNo podcast

All music on the service is hosted in accordance with license agreements with the copyright holders. If you can't find the tracks you are looking for, it means that they were not included in any contracts. Additionally, part of the catalog is only available to users who paid for a subscription, as stipulated by the rights holders.

Yandex is always attempting to expand its music catalog and tries to get as many rights holders involved as possible. Let us know what music or podcasts you'd like to listen to on the service, and we'll try to get the rights to host them. Unfortunately, we can't guarantee that we will acquire those rights.

If you want to place your own works on the service, read the terms of music placement.

Tip. To find out when new tracks from your favorite artist are available in the service, add the artist to your music library.

All music on the service is hosted in accordance with license agreements with the copyright holders. If you're unable to find a previously available artist, track, or album, most likely such an agreement terminated or the tracks were uploaded with copyright violations.

If tracks in your music library are gray, it means that Yandex Music's rights to use them have expired. We will do everything we can to negotiate these rights with the copyright holders of the music in question. Let us know what music you would like to hear on the service, and we will try to get the rights to host it. Unfortunately, we can't guarantee that we will acquire those rights.

All podcasts on Yandex Music are uploaded at the podcast author's initiative. If you can't find a podcast on Yandex Music, this means that its author stopped recording it or uploading it to the service.

If you want to upload your own podcasts to Yandex Music, read the Podcast uploading terms and conditions.

Submit a copyright holder's claim regarding infringement of intellectual property rights.

Write to us in the chat. We'll respond within a few minutes.