The search results page fails to load or loads slowly
To determine the cause, we'll need a detailed description of the problem. Tell us exactly what's happening:
Check whether you can open other sites
If other sites open, describe in detail what exactly isn't working on Yandex:
- Go to yandex.com and try searching for something.
- Take a screenshot of the search results page.
- Copy the full URL of the page from the address bar of your browser.
- Check if other Yandex services are available, such as Yandex Mail.
Send us the information you receive:
If no sites open, then there's most likely a problem with your internet connection. To resolve this problem, contact your internet provider.
Send us detailed information about this problem:
Try clearing the browser cache. To do this, go to yandex.com, press Ctrl+F5, enter any search query, and press Ctrl+F5 again on the resulting page.
Does the problem persist?
We're glad that our instructions helped. Thank you for using our services.
If the problem persists, send us detailed information:
Check whether you can open other sites
Do other sites open?
If other sites open normally, try searching in a different browser.
Does the issue persist in a different browser?
Try doing the following:
- Clear the browser cache.
- Restore the browser to the default settings.
- Delete browser cookies.
- Disable the installed browser extensions. You may need to restart your browser.
Check the search results. Does the problem persist?
We're glad that our instructions helped. Thank you for using our services.
Check whether the problem persists in other Yandex services, such as Yandex video search, and write to us:
Check whether the problem persists in other Yandex services, such as Yandex video search, and write to us:
If all sites open slowly, then there's a problem with your internet connection. To resolve this problem, contact your internet provider.
Describe the issue in as much detail as possible:
