---
metadata:
  - name: generator
    content: Diplodoc Platform v5.56.0
alternate:
  - https://www.yandex.com/support/translate-mobile/en/troubleshooting.md
  - https://www.yandex.com/support/translate-mobile/kk/troubleshooting.md
  - https://www.yandex.com/support/translate-mobile/ru/troubleshooting.md
  - https://www.yandex.com/support/translate-mobile/tr/troubleshooting.md
  - https://www.yandex.com/support/translate-mobile/uz/troubleshooting.md
  - href: en/troubleshooting.md
    type: text/markdown
    title: Markdown version
  - href: llms.txt
    type: text/markdown
    title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/translate-mobile/en/llms.txt


# Support

If you have any questions, please click ![](_image/messenger-logo.svg) in the lower right corner of the screen and contact us in the chat.

Chat operators work daily from [10:00 to 18:00](*msk). Our bot will answer popular questions at other times.

To contact us by e-mail, please select one of the suggested topics.

{% cut "Suggest improvement" %}

Yandex Translate can become better thanks to your requests. If you do not have enough options for convenient use of Yandex Translate, please suggest an improvement in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10021459.fcf4cd053280fbc409aa298ae959aba91f7c1d94/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Translation error" %}


If you encounter any error in the translation or dictionary, you can report it directly from the site. To do this, click on the inscription **Report incorrect example or translation** at the bottom of the screen, select the desired element and click **Report**. You can also leave a comment.

{% cut "This is what it looks like" %}

![](_image/mobile-mistake.png)

{% endcut %}

If you still have any questions about translation errors, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.


<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10022308.b0f5c6375729f3cca7d1f468f676b3e402aa6288/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}


{% cut "The voiceover doesn't work" %}


The site uses voices from your device for most languages.

If there is no voiceover, please reload the site. If this does not help, reload the device. Also try turning on voiceover in another browser.


If the problem persists or you have other questions about voiceover, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}



{% cut "The photo is not translated" %}

Make sure the text on the photo is recognizable. The site does not recognize:

* fuzzy images

* images taken at an angle

* cursive and handwritten text.

If you have any difficulties with photo translation, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10022310.fd4bca015906ba55bab479b65383ec75ef551c3b/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}



{% cut "Voice input does not work" %}

For most languages, the site uses system speech recognition.

If the microphone does not turn on, make sure that the browser has permission to use the microphone. Also, try restarting the site, device, or open the page in another browser.

If the problem persists or you have other questions about voice input, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}


{% cut "There is no required language" %}

We are constantly working on adding new languages. Please contact us in the chat ![](_image/messenger-logo.svg) or using the form below and tell us what language you are missing. We will definitely consider your request.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10021459.fcf4cd053280fbc409aa298ae959aba91f7c1d94/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Problem with Telegram bot" %}

If you haven't found the answer to your question in the [Telegram Bot](https://www.yandex.com/support/translate-mobile/en/bot.md) section, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/10036532.7619840b731ad0c57986e489fa46ab4faa6c4e15/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

{% cut "Ask another question" %}

If you haven't found the answer to your question, please contact us in the chat ![](_image/messenger-logo.svg) or using the form below.

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);
     border: 1px solid var(--g-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.ru/surveys/2524/?&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}

If your question relates to another Yandex service, find it on the [main page of Yandex Support](https://yandex.com/support) or go to the [Support](https://yandex.com/support/common/troubleshooting/main.html) section.

[*msk]: Moscow time