---
metadata:
  - name: generator
    content: Diplodoc Platform v5.50.6
alternate:
  - https://www.yandex.com/support/webmaster/en/troubleshooting/wmcon.md
  - https://www.yandex.com/support/webmaster/tr/troubleshooting/wmcon.md
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support/webmaster/en/llms.txt


# Question about Yandex Webmaster

<!-- source: en/_includes/popup/id-popup/form-intro.md -->
Tell us what your question is about so we can direct you to the right specialist:
<!-- endsource: en/_includes/popup/id-popup/form-intro.md -->

{% cut "Site diagnostics" %}

Select the category of the issue displayed in Yandex Webmaster:

{% cut "Errors" %}

{% cut "Failed to connect to the server due to DNS error" %}

If you followed [the recommendations](https://www.yandex.com/support/webmaster/en/diagnosis/mistakes.md#dns-error) and the site is available for the robot, but the error still appears in Yandex Webmaster, fill out the form:




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4940/?&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% cut "The site is closed for indexing in the robots.txt file" %}

If you followed the [recommendations](https://www.yandex.com/support/webmaster/en/diagnosis/mistakes.md#set-robots), but the error still appears in Yandex Webmaster, fill out the form:




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4941/?&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% endcut %}

{% cut "Critical issues" %}

{% cut "Invalid SSL certificate settings" %}

If you followed the [recommendations](https://www.yandex.com/support/webmaster/en/diagnosis/mistakes.md#ssl), but the error still appears in Yandex Webmaster, fill out the form:




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/10021065.f0f6b648ebb9441e62a105404e12721bd7fe32f8/?&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% cut "Duplicate pages with GET parameters were found" %}

If you recently added [Clean-param](https://www.yandex.com/support/webmaster/en/robot-workings/clean-param.md) directives, prohibited crawling duplicates using [robots.txt](https://www.yandex.com/support/webmaster/en/controlling-robot/robots-txt.md), or placed the [rel="canonical"](https://www.yandex.com/support/webmaster/en/robot-workings/canonical.md#set-canonical) attribute, it may take a few days for these changes to be reflected in **Site diagnostics** in Yandex Webmaster and for the notification to stop displaying.

If the error still appears in Yandex Webmaster after a while, fill out the form:




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme1=Naideni stranici-dubli s get-parametrami&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% cut "Another critical issue" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% endcut %}

{% cut "Recommendations" %}

{% cut "Robots.txt file not found" %}

Check out the [recommendations](https://www.yandex.com/support/webmaster/en/diagnosis/recommendations.md#no-robotstxt). If the file is available to the robot and can be downloaded in  Yandex Webmaster, but the issue still appears, fill out the form:





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4942/?&theme1=Ne naiden fail robots.txt&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "No Sitemap files are currently used by the indexing bot" %}

See the recommendations above. If the file was added more than 2 weeks ago, but the message doesn't disappear, fill out the form:





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4944/?&theme1=Net ispolzuemih failov sitemap&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Errors found in Sitemap files" %}

See the recommendations above. If there are no errors in the file, but the message still appears, fill out the form:





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4944/?&theme1=Oshibki v sitemap&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "The favicon file is not accessible to the robot" %}

See the recommendations above. If the server response matches 200 OK and the value of the `type` parameter matches the file format, but the message doesn't disappear, fill out the form:




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5249/?&theme1=Favicon nedostupen dlya robota&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

{% cut "Other questions about possible problems" %}





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme1=Drugoe&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Site region is not set" %}

For more information about assigning a region, see [Site region](https://www.yandex.com/support/webmaster/en/site-geography/site-region.md#site-region).





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Site has not been registered in Yandex Business Directory" %}

[Ask a question about editing information in Yandex Business](https://yandex.com/support/business-priority/en/troubleshooting/main)

Check out the [recommendations](https://www.yandex.com/support/webmaster/en/diagnosis/recommendations.md#sprav-no-data). If you followed the recommendations but the message still appears, fill out the form:





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Favicon file not found" %}

The message will disappear when the Yandex robot downloads the favicon, and it will appear in the search results.

{% list tabs radio %}

- Favicon is placed on the site correctly, but does not appear in the search

  In this case, check if the robot visited your site and edit the favicon. For more information, see the [Favicon](https://www.yandex.com/support/webmaster/en/search-results/favicon.md) section.
  

- Favicon appeared in search results, but Yandex Webmaster still displays the favicon recommendation

  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&iframe=1&lang=en">
  </iframe>
  </div>  
  


{% endlist %}

{% endcut %}

{% cut "The site isn't optimized for mobile devices" %}

See the recommendations above. If you still have questions about website optimization for mobile devices, fill out the form:





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/10023316.85db262bc997277f3f9fb264eaa4391e533681b5/?&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "Report an error in the “Diagnostics” tool" %}

<!-- source: en/_includes/popup/id-feedback/diagn-intro.md -->
Please describe the error in the form below. It will help us reproduce it. For example, describe the actions that lead to an error and add a [screenshot](https://yandex.ru/support/common/troubleshooting/screenshot.html).
<!-- endsource: en/_includes/popup/id-feedback/diagn-intro.md -->




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Oshibka v rabote instrumenta Diagnostika&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "Search queries" %}

For information about how to set up and view statistics for search queries, see:

[Search query statistics](https://www.yandex.com/support/webmaster/en/service/statistics.md) — Statistics on search queries and query groups.

[Managing groups of search queries](https://www.yandex.com/support/webmaster/en/service/search-queries.md) — Statistics on search query groups, loading your own queries.

[Statistics on pages in the search](https://www.yandex.com/support/webmaster/en/service/urls.md) — Site rating based on displays, clicks in search results and other indicators.



<!-- source: en/_includes/popup/id-feedback/keywords1.md -->
If your question is about lowering the site's position, go to [How do I improve the site ranking in the search](https://www.yandex.com/support/webmaster/en/yandex-indexing/rank.md).



<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&iframe=1&lang=en">
  </iframe>
</div>
<!-- endsource: en/_includes/popup/id-feedback/keywords1.md -->


{% endcut %}

{% cut "Indexing in Yandex Webmaster" %}

{% list tabs radio %}

- Crawl statistics

  For information about how often the Yandex robot visits your site's pages, see [Crawl statistics](https://www.yandex.com/support/webmaster/en/service/site-indexing.md).
  
  
  
  <!-- source: en/_includes/service/site-indexing/id-form/f1.md -->
  To report a bug in **Crawl statistics**, fill out the form below.
  <!-- endsource: en/_includes/service/site-indexing/id-form/f1.md -->
  
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Statistika obhoda&iframe=1&lang=en">
  </iframe>
  </div>  
  


- Searchable pages

  For information about how to work with the statistics of pages included search, see [Searchable pages](https://www.yandex.com/support/webmaster/en/service/searchable.md).
  


- Site structure

  Check out the information about how the site structure is displayed in Yandex Webmaster and how to add site sections in [Site structure](https://www.yandex.com/support/webmaster/en/site-indexing/site-structure.md).
  
  
  
  <!-- source: en/_includes/popup/id-popup/form-intro.md -->
  Tell us what your question is about so we can direct you to the right specialist:
  <!-- endsource: en/_includes/popup/id-popup/form-intro.md -->
  
  
  
  {% cut "The structure doesn't contain a section that is present on the site" %}  
  
  Yandex Webmaster shows site sections that contain at least 10 pages and make up more than 1% of the total number of pages uploaded to the search engine database.
  
  
  {% cut "The section meets the specified conditions, but is not displayed in Yandex Webmaster" %}
  



  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=V strukture net razdela kotorii est na saite&iframe=1&lang=en">
  </iframe>
  </div>

  
  {% endcut %}  
  
  {% endcut %}
  
  {% cut "Error in the “Site structure” page" %}
  



  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Oshibka v rabote Strukturi saita&iframe=1&lang=en">
  </iframe>
  </div>

  
  {% endcut %}  
  

- Check pages

  Check out the information on [how to check the status of pages](https://www.yandex.com/support/webmaster/en/service/check-url.md).
  
  
  
  <!-- source: en/_includes/service/check-url/id-form/f1.md -->
  To report an error encountered when checking the page status, fill out the form below.
  <!-- endsource: en/_includes/service/check-url/id-form/f1.md -->
  
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Proverit stranicy&iframe=1&lang=en">
  </iframe>
  </div>  
  


- Important page monitoring

  For information on how important page monitoring works, see the [Monitoring important pages](https://www.yandex.com/support/webmaster/en/service/tracking-url.md) section.
  
  
  
  <!-- source: en/_includes/service/tracking-url/id-form/f1.md -->
  To report a bug in **Important page monitoring**, fill out the form below.
  <!-- endsource: en/_includes/service/tracking-url/id-form/f1.md -->
  
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Monitoring vazhnih stranic&iframe=1&lang=en">
  </iframe>
  </div>  
  


- Reindex pages

  For more information about how to send site pages for re-crawling, see the [How to reindex a site](https://www.yandex.com/support/webmaster/en/robot-workings/site-reindex.md) section.
  
  
  
  <!-- source: en/_includes/popup/id-popup/form-intro.md -->
  Tell us what your question is about so we can direct you to the right specialist:
  <!-- endsource: en/_includes/popup/id-popup/form-intro.md -->
  


- Crawl rate

  For more information about managing site crawling speed, see the [Site crawl rate](https://www.yandex.com/support/webmaster/en/service/crawl-rate.md) section.
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4547/?&theme=Skorost obhoda&iframe=1&lang=en">
  </iframe>
  </div>  
  
  

- Sitemap files

  For information about working with the Sitemap file in Yandex Webmaster, see the [Sitemap files](https://www.yandex.com/support/webmaster/en/indexing-options/sitemap.md) section.
  
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4546/?&theme=Fail Sitemap&iframe=1&lang=en">
  </iframe>
  </div>  
  

{% endlist %}

{% endcut %}

{% cut "Sources of data on products and offers" %}

<!-- source: en/_includes/feed/about/id-about/beta.md -->
{% note info %}

Enhanced appearance in search results is in beta testing mode.

{% endnote %}
<!-- endsource: en/_includes/feed/about/id-about/beta.md -->


{% endcut %}

{% cut "The site quality index" %}


{% cut "Why did SQI drop?" %}

The SQI value is recalculated regularly taking into account many factors. During the time between recalculations, site-related factors may change. Therefore, we recommend improving the site, filling it with useful content, etc. Over time, SQI may increase.

Check out the [site development recommendations](https://www.yandex.com/support/webmaster/en/recommendations/intro.md).

{% endcut %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/10011036/?&theme=Indeks kachestva saita&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}


{% cut "Reviews" %}

See [information about site or organization reviews](https://www.yandex.com/support/webmaster/en/service/reviews.md) displayed in Yandex Webmaster.




{% cut "Question about site reviews" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Vopros pro otsyv na sait&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Question about organization reviews and ratings" %}

{% list tabs radio %}

- Reviews are shown on Yandex Maps (in Yandex Business), but they aren't shown in Yandex Webmaster

  Make sure that:
  - The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
  - The main website page is added to Yandex Business without UTM tags.
  - The website rights in Yandex Webmaster and in the Yandex Business card are confirmed for the same username.
  
  If the business has reviews, they will appear in Yandex Webmaster within a week after you correct the mistakes.
  
  If you don't find any mistakes or the reviews are still not displayed, fill out the form.
  



  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme1=Vopros pro otsyvy i reitingi organizacii&theme2=Otzivi est na kartah no ih net v Webmastere&iframe=1&lang=en">
  </iframe>
  </div>


- Another question about organization reviews

  See detailed information about organization reviews [in Yandex Business Help](https://yandex.ru/support/sprav/manage/reviews.html). You can also contact support from the Help page.


{% endlist %}

{% endcut %}

{% cut "Question about responding to a review" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Vopros pro otvet na otsyv&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}


{% endcut %}

{% cut "Site region" %}

<!-- source: en/_includes/troubleshooting/geo/id-geo/reg1.md -->
See [recommendations for choosing the site region](https://www.yandex.com/support/webmaster/en/site-geography/site-region.md#choose), as well as [frequently asked questions](https://www.yandex.com/support/webmaster/en/site-geography/site-region.md#qanda) about the region linking.
<!-- endsource: en/_includes/troubleshooting/geo/id-geo/reg1.md -->



{% cut "Question about the region in Yandex Webmaster" %}

{% list tabs radio %}

- The Save button is inactive

  Make sure that:
  - All fields are filled in.
  - The link you specified matches the URL of the site for which you add or change the region (including the use of the HTTP/HTTPS protocol and the www prefix).
  
  
  {% cut "The fields are filled in correctly, but the button is inactive" %}
    



  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Knopka Sohranit neaktivna&iframe=1&lang=en">
  </iframe>
  </div>
  
  
  {% endcut %}

- The request to change the region was sent, but the region in Yandex Webmaster didn't change

  The region change is on moderation for a week. If the region doesn't change two weeks after the the moderation is completed, fill out the form below.
  


  
  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Izmenenie proshlo moderaciu no region ne izmenilsya v ppoiske&iframe=1&lang=en">
  </iframe>
  </div>


- Other questions




  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Drugoy vopros&iframe=1&lang=en">
  </iframe>
  </div>


{% endlist %}

{% endcut %}

{% cut "Question about the region in Yandex Business" %}

{% list tabs radio %}

- Adding or changing an organization in Yandex Business

  Use a [special form](https://yandex.ru/support/sprav/troubleshooting/main.html) in Yandex Business Help.


- The website is added in Yandex Business, but the region isn't displayed in Yandex Webmaster

  Make sure that:
  - <!-- source: en/_includes/service/reviews/id-form/nodata1.md -->
    The website is added to Yandex Webmaster and Yandex Business in the same way (with or without the "www" prefix, and with the HTTPS or HTTP protocol).
    <!-- endsource: en/_includes/service/reviews/id-form/nodata1.md -->
        
  - <!-- source: en/_includes/service/reviews/id-form/nodata2.md -->
    The main website page is added to Yandex Business without UTM tags.
    <!-- endsource: en/_includes/service/reviews/id-form/nodata2.md -->
        
  - The organization card is displayed in Yandex Business and in Yandex Maps.
  - More than a week passed since the card was published or edited in Yandex Business.
  



  <div style="padding: 15px;
        margin: 10px 0;
        background: #FFFFFF;
        border-radius: 10px;
        border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5261/?&theme=Sait dobavlen v Spravochnik no region ne otobrazhaetsya v Webmastere&iframe=1&lang=en">
  </iframe>
  </div>

  
- The region from Yandex Business displayed in Yandex Webmaster differs from the one specified in Yandex Business

  In this case, you can correct the error only in Yandex Business. Contact support via the [form](https://yandex.ru/support/sprav/troubleshooting/main.html) in Yandex Business Help.

{% endlist %}

{% endcut %}


{% endcut %}

{% cut "Sitelinks" %}

See information about [how sitelinks are formed](https://www.yandex.com/support/webmaster/en/search-results/quick-links.md) and [how to change them](https://www.yandex.com/support/webmaster/en/search-results/quick-links-result.md).





<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/5249/?&theme=Bystrie ssylki&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Products and prices" %}

For more information about the partner program, as well as for the answers to frequent questions, see the Products and prices section.

<!-- source: en/_includes/popup/id-popup/form-intro.md -->
Tell us what your question is about so we can direct you to the right specialist:
<!-- endsource: en/_includes/popup/id-popup/form-intro.md -->


{% cut "I couldn't enter the phone number" %}

Phone numbers should be specified in the following formats:

- Russian phone numbers: +7 (xxx) xxx-xx-xx.
- Ukrainian phone numbers: +380 (xx) xxx-xx-xx.
- Belarusian phone numbers: +375 (xx) xxx-xx-xx.

{% cut "Contact support" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4962/?&theme1=Ne poluchaetsya vvesti nomer telefona&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "The store participates in the program, but there is no information about the price and delivery in the snippet" %}

Check out the Terms of cooperation and technical requirements to the data you pass. You should also make sure that:

- More than 10 days passed since the store was included in the program.
- The YML file is available for download and successfully passes [validation](https://webmaster.yandex.com/tools/xml-validator/).
- Links to product offers from the file don't lead to a higher level domain or to another domain.
- The URLs of the pages that participate in the search match the URLs in the file.
- The page URLs in the file have the correct structure and don't contain unsupported tags and parameters.

{% cut "All listed conditions are met, but the snippet is displayed incorrectly" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4963/?&theme1=Magazin uchastvuet v programme no v snippete net informacii o cene i dostavke&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "Other questions about the program" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/4965/?&theme1=Drugoy vopros&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "Internal links" %}



<!-- source: en/_includes/popup/id-popup/form-intro.md -->
Tell us what your question is about so we can direct you to the right specialist:
<!-- endsource: en/_includes/popup/id-popup/form-intro.md -->





{% cut "The “Internal links” page in Yandex Webmaster contains incorrect information" %}

<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vnutrennie ssylki-Stranica v Webmastere soderzhit nevernuu informaciu&iframe=1&lang=en">
  </iframe>
</div>

{% endcut %}


{% cut "Error on the “Internal links” page in Webmaster" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vnutrennie ssylki-Oshibka na stranice&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Other questions about internal links" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vnutrennie ssylki-Drugoy vopros&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% endcut %}

{% cut "External links" %}



<!-- source: en/_includes/popup/id-popup/form-intro.md -->
Tell us what your question is about so we can direct you to the right specialist:
<!-- endsource: en/_includes/popup/id-popup/form-intro.md -->



{% cut "The “External links” page in Yandex Webmaster contains incorrect information" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vneshnie ssylki-Stranica v Webmastere soderzhity nevernuu informaciu&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Error on the “External links” page in Yandex Webmaster" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vneshnie ssylki-Oshibka na stranice&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Other questions about external links" %}




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/2640/?&theme=Vneshnie ssylki-Drugoy vopros&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}


{% endcut %}

{% cut "Certificate verification from the National Certification Center" %}

For details, see the [How to check the presence of SSL/TLS site certificates](https://www.yandex.com/support/webmaster/en/service/certification.md) section. If you haven't requested a certificate, but information about it is in Yandex Webmaster, contact support using the form below. Our specialists will help you figure out the situation.




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/12410457.17dfed513b6965a1804961de00032e9b684d11a1/?&theme=Proverka sertifikata&iframe=1&lang=en">
  </iframe>
</div>


{% endcut %}

{% cut "Tools" %}

Specify the tool in which you found the error, describe the situation in as much detail as possible, and if necessary, attach a screenshot that illustrates it.




<div style="padding: 15px;
     margin: 10px 0;
     background: #FFFFFF;
     border-radius: 10px;
     border: 1px solid var(--yc-color-line-generic);">
  <iframe style="background: #FFFFFF;"
        height="700"
        width="100%"
        frameborder="0"
        src="https://forms.yandex.com/surveys/3522/?&theme1=Oshibka v rabote instrumenta&iframe=1&lang=en">
  </iframe>
</div>



{% endcut %}

<!-- source: en/_includes/footer.md -->
<div width="100%" align="center" class="main-footer"> 
<br><br><br>
You can also go to 
<br><br>




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