Reading messages

Read summaries of important emails

To highlight important messages at all times, activate Neural Filter with YaGPT in the settings. It selects messages that you received in the past seven days from your inbox and summarizes them. If a message contains information about an event, such as an invitation or a plane ticket, Neural Filter offers to automatically create an event in Yandex Calendar.

Using Neural Filter is similar to using to-do lists. When you're done working with an email and want to hide it from highlights, swipe right and tap .

Note

Emails are removed from Neural Filter after seven days to avoid cluttering it.

To remove an unimportant email from highlights, swipe the email to the left and tap .

If you don't want to use Neural Filter, turn it off in the settings.

I don't see Neural Filter

Neural Filter is a feature that comes with Yandex 360 plans. Sign up for a plan if you haven't done it yet. If you already have an active plan, turn on show a summary of important emails from Neural Filter with YaGPT in the settings.

Neural Filter isn't available in the mailboxes of employees who are members of a Yandex 360 for Business organization.

Read an email

Log in to your mailbox and tap the email you want to read. To open an email from another folder, pull the screen to the right and select the folder from the list.

If you have the Yandex Mail widget on your device's home screen, you can read the email by tapping on its brief description in the widget window.

To read an email, log in to your mailbox and tap the email you want to read. To open an email from another folder, tap the icon in the upper left corner of the screen and select the folder from the list.

View sender information

Tap the sender's name to open the contact card. There, you can see more information about the sender, such as their contact details.

Tap the sender's name to open the contact card. There you can:

  • View your email history.
  • Search emails by attachments, folder, date, sender, recipient, content, or other filters.
  • Create a new message quickly.
  • Make an appointment in Yandex Calendar.
  • Start a chat in Yandex Messenger (only for companies).
  • Call the sender on their specified phone number.

Quickly reply to an email

You can reply to the sender or to all participants of the correspondence from the message reading page:

  1. Open the email.
  2. Enter text in the quick reply box below the email.
  3. To send your reply, tap .

If you want to reply only to some participants in the conversation, go to the full reply form by tapping and remove the recipients you'd like to exclude.

  1. Open the email.
  2. Enter text in the quick reply box.
  3. To send your reply, tap .

If you want to reply only to some participants in the conversation, go to the full reply form by tapping and remove the recipients you'd like to exclude.

Create an event in Yandex Calendar

Limitation

Available only in Yandex 360 plans.

If an email includes information about an upcoming event, for example, a meeting invitation or flight details, you can automatically add the event to Yandex Calendar using Neural Filter.

To create an event:

  • From Neural Filter: hover over the email and press .
  • From the email: in the summary section of the email, press Add to Yandex Calendar.

The event will be added to your calendar. You don't have to enter the details manually, because Neural Filter fills them in with the information from the email. To go to the created event, press View in Yandex Calendar.

I can't see the calendar icon

This means that Neural Filter couldn't detect the event, so it can't be created from the email. You can create an event in Yandex Calendar manually.

Reply to a message using suggestions

In some cases, Yandex Mail may suggest quick responses to incoming emails.

Note

Suggestions don't work with automated messages.

To turn on "Smart replies":

  1. Pull the screen to the right.
  2. Under the list of folders and labels, tap Settings.
  3. Enable the Smart replies option.
  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable the Smart replies option.
  1. Tap in the top left corner.
  2. Under the folder list, tap Settings.
  3. Select General.
  4. Enable the Smart replies option.

To use "Smart replies":

  1. Open the email you want to reply to or find it in the notifications list.
  2. Select one of the suggested reply options (if any) under the email content.
  1. Open the email.
  2. Select one of the suggested reply options (if any) under the email content.
  3. To send your reply, tap .

Download attachments

Open the email and tap the image of the attached file. In the mobile version of the Yandex Mail website, you can also save attachments to Yandex Disk.

Pin a message

To make it easier to find an important email, pin it to the top of the list:

  1. Open the email.
  2. On the right side of the screen, tap .
  3. Choose Pin.

The email goes to the Pinned section which is shown at the top in all folders. For example, the section with pinned incoming emails is also displayed in the Sent folder. New emails are shown under the pinned ones.

To unpin an email:

  1. Open the email.
  2. On the right side of the screen, tap .
  3. Choose Unpin.

When all messages are unpinned, the Pinned section disappears. Unpinned messages are automatically sorted by the date of receipt.

Translate an email

To translate the message text into the selected language:

  1. Turn on Translation in the app settings.
  2. Open the email.
  3. After selecting the target language for translation, tap Translate above the message text.

If you write messages in different languages, the mobile version of Yandex Mail can translate your messages into another language or translate messages that you receive into English.

To enable Yandex Translate:

  1. Tap in the top left corner.
  2. Under the folder list, tap Settings.
  3. Select General.
  4. Turn on Offer to translate message.

To translate a message from another language:

  1. Open the email.
  2. In the bar above the email contents, select the source language from the list on the left. To do this, tap next to the default value.
  3. Select the target language from the list to the right of the source language. To do this, tap next to the default value.
  4. Tap Translate.

Add label

  1. Open the email.
  2. Tap More.
  3. Tap Apply label.
  4. Select a label.
  5. Click Done.
  1. Open the email.
  2. On the right side of the screen, tap .
  3. Tap Labels.
  4. Select a label.
  5. Click Done.

To learn more, see Labels.

Forward a message

  1. Open the email.
  2. Click the icon.
  1. Open the email.
  2. Click the icon.
  1. Open the email.
  2. On the right side of the screen, tap .
  3. Click Forward.

Move email to another folder

  1. Open the email.
  2. On the right side of the screen, tap .
  3. Tap To folder.
  4. Select the folder you want to move the email to.
  1. Open the email.
  2. On the right side of the screen, tap .
  3. Tap Move to folder.
  4. Select the folder you want to move the email to.

For more information, see Folders.

Delete email

  1. Open the email.
  2. On the right side of the screen, tap .
  3. Tap Delete.
If you're using the app on an Android tablet

To delete an email, tap next to the sender name.

Alert

If you tap the icon at the top of the screen, all the emails in the conversation will be deleted.

You can also delete a message directly from the email list.

To delete one or more emails, you need to:

  1. Select the messages. To select an email, click on the sender's image in the message bar.
  2. At the bottom of the screen, tap .

You can also delete a message without leaving the reading page.

  1. Open the email.
  2. On the right side of the screen, tap .

Yandex Mail app settings for iOS devices

Set up the unread message counter

The counter on the app icon shows the number of unread messages. You can turn the counter on and off for individual accounts. Just follow these steps:

1. Pull the screen to the right.
2. Go to Settings → General → Icon badge.
3. If you enable the Active account option, the counter will only work for the account you're currently using. You can also select accounts from the Total badge list. This way, the counter will show the total number of unread messaged for the accounts you selected.

Select the browser to open links

To choose which browser should open links from your messages:

1. Pull the screen to the right.
2. Go to Settings → General.
3. Choose the browser to open links: Yandex Browser, Safari, or the built-in browser.

Problems with incoming email

Messages have disappeared from the mailbox

If you accidentally deleted your emails, or your emails have disappeared, try searching for them in Trash (emails in this folder can be accessed for 30 days after deletion). To recover your emails:

  1. Go to the Trash folder.
  2. Select the emails. To select an email, click on the sender's image in the message bar.
  3. Tap More → Move to folder.
  4. Select the folder you want to move the email to.
  1. Go to the Trash folder.
  2. Select the emails. To select an email, click on the sender's image in the message bar.
  3. Tap the icon, and then at the bottom of the screen.
  4. Select the folder you want to move the email to.
  1. Go to the Trash folder.
  2. Open the email.
  3. On the right side of the screen, tap .
  4. Tap Move to folder.
  5. Select the folder you want to move the email to.

If you can't find your missing emails in the Trash folder, it probably means there's no way to recover them.

If you didn't delete the messages, follow these steps:

  1. In the desktop version of the Yandex Mail website, go to the session log and see the information about your mailbox activity over the past week.

    Note

    To switch to the desktop version of Yandex Mail in the browser on your mobile device, tap in the top left corner of the screen, scroll to the bottom, and tap Full version.

  2. Change your password in your Yandex ID settings. Make sure you comply with email security rules.

  3. Make sure you're not using any apps that can delete emails. If a program that uses the POP3 protocol is installed on your phone, specify in its settings that you want to save email copies on the server when downloading emails.

I don't receive messages from social networks or forums

Alert

If you created a Yandex account after registering on a social media site or a forum, you won't receive a confirmation email. You will need to request the email from the website again.

If you don't receive a confirmation email after registering on a social media site or a forum, follow these steps:

  1. Make sure you entered the correct email address.
  2. Make sure that your message filters don't contain a filter that deletes these types of emails. (You can disable and delete filters only in the desktop version of the Yandex Mail website.)
  3. Make sure that the social network or forum email address is not blacklisted. (You can remove an address from the blacklist only in the desktop version of the Yandex Mail website.)

If you are sure that the mailbox settings and the email address are correct, try requesting the confirmation email from the website again. If the message does not arrive within a few hours, please contact site administration.

I can't open emails on an Android device

The email content is loaded using the Android System WebView system component. If this component doesn't work correctly, you may have problems opening your emails.

Note

Mobile device manufacturers may modify the Android interface. Below are the instructions for Android without any modifications.

Try clearing the Android System WebView cache:

  1. Open the device settings and go to App manager (Apps).
  2. Find the Android System WebView app.
  3. Tap Clear cache.
  4. Restart your device.

Open the Yandex Mail app and check how emails are displayed.

If clearing cache didn't help, delete the Android System WebView app update:

  1. Open the device settings and go to App manager (Apps).
  2. Find the Android System WebView app.
  3. Tap → Uninstall updates.
  4. Restart your device.

Open the Yandex Mail app and check how emails are displayed.

I follow the instructions, but the problem persists

If these recommendations didn't solve the problem, try updating the Android System WebView and Google Chrome apps:

1. Open the Google Play app store.
2. Find the Android System WebView app or follow the link.
3. Tap Update.
4. Find the Google Chrome app or follow the link.
5. Tap Update.

If one of the apps in unavailable or not installed on your device, update the one that is available.

If you can't update the apps:

Clear the Google Play cache

1. Open the device settings and go to App manager (Apps) → Google Play.
2. Tap Clear cache.
3. Reinstall the app.

Clear all the Google Play app data

Alert

After clearing the data, you'll need to enter the username and password from your Google account again.

1. Open the device settings and go to App manager (Apps) → Google Play.
2. Tap Clear data.

If the problem persists, contact support.

Other problem

Try searching for solutions in Problems with getting and viewing emails.

Contact support

If you have encountered a problem while using the Yandex Mail app, please let us know via the feedback form in the app:

  1. Pull the screen to the right.
  2. Under the folder list, select Help and support.
  3. Select Problem.
  4. Select the relevant issue.
  5. Describe the problem in as many details as possible.

If you have encountered a problem while using the mobile version of Yandex Mail, please let us know via the feedback form in the mobile version:

  1. Tap in the top left corner.

  2. Tap Settings → Support.

  3. Describe the problem in as many details as possible.

    Alert

    If you'd like to report a problem with the Yandex Mail mobile app, please use the feedback form in the app rather than the one in Help. This way your request will be received by the right support specialists and you will get a quicker response. When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively.

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