Contacting the Yandex Mail support
Note
Yandex Mail does not have a call center. We work only with user emails. This actually works better: you can easily attach screenshots and send your message properties, which helps us solve issues much faster.
Please describe your issue in as much detail as possible to ensure your message gets to the right specialist.
What issue do you want to report?
Yandex Mail doesn't load or the buttons don't work
You can find solutions in the section Errors with loading and displaying Yandex Mail. If this didn't help, fill out our feedback form.
Problem with email
Please specify the problem:
I can't send emails
You can find solutions in the No emails sent section. If this didn't help, fill out our feedback form.
I'm not getting my mail
You can find solutions in the Problems viewing and receiving emails section. If this didn't help, fill out our feedback form.
Questions about message lists
You can find frequently asked questions in Managing the email list. If this didn't help, fill out our feedback form.
Questions about translating email
All answers are provided in the Mail translation section. If this didn't help, fill out our feedback form.
Search doesn't work
Possible solutions are provided in the Problems with searching section. If this didn't help, fill out our feedback form.
Messages from my other mailbox are not forwarded to this one
Possible solutions are provided in the Mail importer doesn't work section. If this didn't help, fill out our feedback form.
A message rule does not work
What filter isn't working for you?
Automatic message filtering
Possible solutions are provided in the Mail auto-sorter doesn't work section. If this didn't help, fill out our feedback form.
Forwarding
For possible solutions, see Problems with forwarding. If this didn't help, fill out our feedback form.
Autoresponder
For possible solutions see Auto-replies don't work. If this didn't help, fill out our feedback form.
Other filter
For possible solutions, see Problems with filters. If this didn't help, fill out our feedback form.
Questions about QIP mailboxes
You can find answers to your questions in Information for QIP Mail users. If this didn't help, fill out our feedback form.
Questions about mailbox settings
What is your question about?
Questions about personal data
Possible answers are provided in the Personal data section. If this didn't help, fill out our feedback form.
Questions about contacts
See frequently asked questions in Managing contacts. If this didn't help, fill out our feedback form.
Folders
Possible answers are provided in the Folders section. If this didn't help, fill out our feedback form.
Tags
Possible answers are provided in the Tags section. If this didn't help, fill out our feedback form.
Security
What is your question about?
Protecting your mailbox from hacker attacks
What is your question about?
See frequently asked questions in Protecting your mailbox. If this didn't help, contact Yandex ID support.
See frequently asked questions in Yandex Mail mailbox securityl. If this didn't help, fill out our feedback form.
How do I protect myself from unsolicited messages?
What is your question about?
Possible answers are provided in the Getting rid of spam section. If this didn't help, fill out our feedback form.
All answers are provided in the Blacklisting section. If this didn't help, fill out our feedback form.
I recognize a security threat
What kind of security threat?
I see the warning "Yandex Mail believes that this message may present a potential threat"
See frequently asked questions in the section I see the warning "Yandex Mail believes that this message may present a potential threat". If this didn't help, please contact our support team at abuse@yandex.ru.
I receive other people's email
See frequently asked questions in I receive other people's emails. If this didn't help, fill out our feedback form.
I get security certificate errors
Possible answers are provided in the Security certificate error section. If this didn't help, fill out our feedback form.
Questions about email clients
Possible answers are provided in the Configuring email clients on your computer, Microsoft Outlook, Mozilla Thunderbird, The Bat!, and Mail (macOS) sections. If this didn't help, fill out our feedback form.
Questions about mobile Yandex Mail versions
Do you use a mobile app or work with Yandex Mail in a mobile browser?
If you have encountered an issue with the Yandex Mail app, please report it in the app:
- Pull the screen to the right.
- Under the folder list, select Help and support.
- Select Problem.
- Select the relevant issue.
- Describe the problem in as many details as possible.
- Pull the screen to the right.
- Under the folder list, select Support.
- Describe the issue that you have encountered: choose a topic or write a message.
Alert
Please report problems related to the mobile app from the app itself and not these Help pages. This will ensure your message reaches the right specialists and is answered sooner. Besides, when you send your request directly from the app, it lets the support specialists see some technical details that can help resolve the issue.
If the app crashes unexpectedly and you can't use it to contact us, please send the error message via the feedback form below.
If you have encountered an issue with the mobile version of Yandex Mail, you can report right it in the browser:
- Tap
in the top left corner. - Tap Settings → Support.
- Describe the issue that you have encountered: choose a topic or write a
message.
Alert
If you'd like to report a problem with the Yandex Mail mobile app, please use the feedback form in the app rather than the one in Help. This will ensure your message reaches the right specialists and is answered sooner. When you send a report via Yandex Mail, our specialists can view all the relevant technical information to help you more effectively.
If you can't open the mobile version of Yandex Mail and use it to contact us, please send the error message via the feedback form below.
Questions about Yandex 360 for Business
You can find frequently asked questions in Yandex 360 for Business.
Questions about Yandex 360 plans
You can find answers to your questions in Help for Yandex 360.