Handling emails on mobile devices

To write a new message, do the following:

  1. Tap in the lower-right corner of the screen.

  2. Enter the recipient's address in the To field. To see the Cc and Bcc fields, tap .

  3. The sender's address is filled in automatically. To change it to your alias, tap in the From field.

  4. Enter the subject of your email in the Subject field.

  5. Enter your message in the text field.

  6. You can add an attachment if you want: to the right of the email subject, tap and select a file.

    Note

    You can attach files from your smartphone or from Yandex Disk. You can also use your smartphone camera to take a photo and attach it to an email.

  7. Send your email.

  1. Tap in the lower-right corner of the screen.

  2. Enter the recipient's address in the To field. To see the Cc and Bcc fields, tap .

  3. The sender's address is filled in automatically. To change it to your alias, tap in the From field.

  4. Enter the subject of your email in the Subject field.

  5. Enter your message in the text field.

  6. You can add an attachment if you want: to the right of the email subject, tap and select a file.

    Note

    You can attach files from your smartphone or from Yandex Disk. You can also use your smartphone camera to take a photo and attach it to an email.

  7. Send your email.

  1. Tap in the top right corner of the screen.
  2. Enter the recipient's address in the To field.
  3. Enter the subject of your email in the Subject field.
  4. Type your message in the email text field.
  5. Tap Send in the top right corner of the screen.

To attach a file to your message, tap to the right of the subject and select the file.

You can add files:

  • From your phone.
  • From Yandex Disk.
  • From previously received or sent email attachments.

You can also use your smartphone camera to take a photo and attach it to an email.

Voice to text

If you don't want to type your message, you can record it with your voice, and the Yandex Mail app will automatically convert it to text:

  1. Tap in the lower-right corner of the screen.
  2. Enter the recipient's address in the To field. To see the Cc and Bcc fields, tap .
  3. Tap in the lower-right corner of the screen.

To turn on voice control:

  1. Pull the screen to the right.
  2. Under the list of folders and labels, tap Settings.
  3. Enable Voice control and select the language to use for voice control.
  1. Tap in the lower-right corner of the screen.
  2. Enter the recipient's address in the To field. To see the Cc and Bcc fields, tap .
  3. Tap in the lower-right corner of the screen.

To turn on voice control:

  1. Pull the screen to the right.
  2. Go to Settings → General.
  3. Enable Voice control and select the language to use for voice control.

Quickly create new emails

If you have the Yandex Mail widget on your device's home screen, you can use it to quickly create new emails.

You can also create a new email using the Yandex Mail app icon. Just follow these steps:

  1. Tap and hold the Yandex Mail app icon.
  2. Select Compose in the list that opens.

Alert

Quick start is available for devices with Android 8.0 and higher.

You can create a new email using the Yandex Mail app icon. Just follow these steps:

  1. Tap and hold the Yandex Mail app icon.
  2. Select Compose in the list that opens.

Sending an email

Before sending a message in the Yandex Mail app, you can set up additional options: delivery notification or delayed sending. When your message is ready, tap Send in the top right corner of the screen.

Delayed delivery

To send your email later:

  1. Tap in the message window.
  2. Specify when to send the email. Choose one of the available options or set the date and time manually. The values you chose will appear on the "Send" button.
  3. Tap Send.

Until the specified time, the email will be stored in the Outbox folder, and you'll be able to cancel sending it.

Message delivery notification

If you want to receive delivery notification, tap at the top of the screen before you send the message.

Once the message is successfully delivered, a report will be sent to your mailbox.

Alert

The report means the message was delivered, not that it was read.

Cancel sending email

If you've sent a message by mistake, the Yandex Mail app gives you a few seconds to cancel it:

Tap Cancel at the bottom of the screen. After you cancel sending the email, it's saved in your Drafts.

The default time to cancel sending a message is 3 seconds. To change this value:

  1. Pull the screen to the right.
  2. Go to Settings → Cancel sending email.
  3. Select the options you prefer: 5 seconds or 10 seconds.

To turn off the option to cancel sending a message, choose Off.

Tap Cancel sending at the bottom of the screen. After you cancel sending the message, close it and choose whether you want to save or delete the draft.

The default time to cancel sending a message is 3 seconds. To change this value:

  1. Pull the screen to the right.
  2. Go to Settings → General → Cancel sending email.
  3. Select the options you prefer: 5 seconds or 10 seconds.

To turn off the option to cancel sending a message, choose Turn off.

I see an error message when sending emails

A sending error message might appear when you try sending a message from the mobile version of the Yandex Mail website.

Which message is it?

You can use the Yandex Mail mobile interface to send attachments that don't exceed 25 MB. If you want to send more, upload your files to the Yandex Disk and attach files from it.

This error may occur if you have logged out of your account or logged in to a different account on a different tab. Clean the browser cache, then log in to your Yandex Mail account and try sending the email again.

If you receive this message, it means Yandex Mail recognized the contents of your email as spam. To resolve the issue, open the desktop web interface of Yandex Mail and send any message. This shows the system that messages are not being sent by a robot.

For more information, see the I got the message "Email can't be sent, because it appears to be spam".

Try sending the email again. If this didn't help, use the feedback form in the app to contact support.

Try sending the email again. If this didn't help, use the feedback form in the app to contact support.

Try sending the email again. If this didn't help, use the feedback form in the app to contact support.

If you receive a message that says An error occurred. This message cannot be sent or saved, as the maximum message size has been exceeded. The message is saved in drafts, this means that the text of the message contains too many characters and images. This is usually due to quoting old messages in a long correspondence. Try shortening the message or create a new one.

Has my message been delivered?

If you sent a message from the mobile version of the Yandex Mail website and didn't receive a non-delivery report, it means your message was successfully transmitted from the Yandex servers.

If your message was not delivered, you will receive an automatic report from the Mailer-Daemon service with a reason for non-delivery. This usually happens if the recipient's address was entered incorrectly: Please make sure you entered the correct email address and that it doesn't have any typos or extra characters. For other possible non-delivery reasons, see I can't send emails.

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Receiving and reading emails