Automatic message sorting by folder

If you receive a lot of messages from various senders (such as from work, friends, and social networks), you can use Yandex Mail to sort them into folders. To set up automatic message sorting:

1. In the top right corner, click → All settings.

2. Select Rules for processing emails.

3. Click Create filter.

4. Under Apply, choose the type of message to apply the filter to:

   

5. Under If, set the filter conditions:

   

   Set up a filter for emails from Yandex Calendar

   For the filter to apply to emails about creating, editing, and deleting events in Yandex Calendar regardless of the sender address, specify this condition: Header "X-Mailer" matches Yandex Calendar.

   

6. You can specify several conditions for one filter. These conditions can be met simultaneously or separately:

   1. In the If block click Add condition.

   2. Specify if these conditions must be met simultaneously:

      

7. For emails to automatically go to specific folders, enable the option Put in folder and then select a folder from the list on the right. If you want emails to be automatically marked with a specific label, enable the Apply label option and then select a label from the list on the right.

   Messages are placed in the Inbox if no filter is enabled or no condition is met.

   Tip

   To set basic sorting, go to Settings → All settings → Folders and labels. Select the folder or label you need and click Create a rule. Specify the conditions for sorting emails and then click Create filter again.

Auto-sorting doesn't work.

There are a few reasons why this might occur:

Yandex ID doesn't have all your information

Enter your valid personal details in Yandex ID and link your phone number to your account. It may be that our security system considers your account suspicious and blocked the mailbox. This usually happens if you don't link a phone number to your mailbox or enter a fake name in Yandex ID. It usually takes a couple of hours to have your account unblocked.

Not enough time has passed since configuring the filter

Wait a few minutes after setting up a message filter, because it might not begin working immediately.

The filtering conditions are specified incorrectly

Check the properties and parameters.

If sorting emails from Yandex Calendar doesn't work

The From field in Yandex Calendar emails no longer contains the info@calendar.yandex.com address. Sorting based on an exact match with this address won't work. To fix your message filter for Yandex Calendar, replace the old condition with a new one: Header "X-Mailer" **matches ** Yandex Calendar. This filter will apply to emails about creating, editing, and deleting events in Yandex Calendar regardless of the sender address.

There are filters with higher priority in the list of filters

If the list contains filters with the same conditions but a higher priority, or one of the filters with a higher priority has the Ignore other filters option selected, this may affect how the filter is implemented. For more details, please see Rule priority.

Email imported by the mail importer is not in my Inbox

If you receive an email from another account of yours (meaning you have email importing enabled, and the email isn't in your Inbox), the filters don't apply.

If the filter hasn't started working after a few minutes and changing the settings doesn't help, contact Yandex Mail support using the feedback form at the bottom of the page.

Email messages are deleted or sorted into folders automatically

There are several reasons why emails might be deleted or moved:

This is a filter that deletes or moves email messages

Make sure there are no mail filters that delete incoming messages or move them to other folders. If this is the case, try to disable them temporarily and see if the emails arrive to the Inbox folder.

If there is a filter that you didn't create, it was probably created automatically. This can happen if you move an email to another folder and click Yes when a pop-up asking "Move messages like this into this folder?" appears.

The sender is listed as a disabled subscription

Emails are moved to Trash when you disable the subscription that they're associated with using the Manage subscriptions feature. In Settings, select Manage subscriptions, open the Disabled tab, and check if the sender is listed there. If you want the emails from this sender to appear in your Inbox, select the subscription and click Receive emails from this sender.