---
metadata:
- name: generator
content: Diplodoc Platform v5.52.0
alternate:
- https://www.yandex.com/support2/audience/en/segments/segment-reprocess.md
- https://www.yandex.com/support2/audience/ru/segments/segment-reprocess.md
- https://www.yandex.com/support2/audience/tr/segments/segment-reprocess.md
- href: en/segments/segment-reprocess.md
type: text/markdown
title: Markdown version
- href: ../llms.txt
type: text/markdown
title: llms.txt
---
> **Documentation Index:** Fetch the complete configuration index at https://www.yandex.com/support2/audience/en/llms.txt
# Recalculating a segment
A segment with the status “Insufficient data” or “Too much data” is not updated automatically and cannot be used to configure ad campaigns. You can recalculate such segments and Yandex Audience will attempt to find anonymous IDs based on the source data segment. To do this, click  next to the status. Recalculation can take up to two hours.
{% note info %}
Recalculating a segment does not guarantee that the segment will be granted the “Finished” status after processing.
{% endnote %}
You cannot recalculate the same segment more than twice a day, and you cannot perform more than 20 recalculations every 24 hours. You cannot recalculate segments based on data from external providers (DMP segments) or segments that you have been granted access to by other users.
## Still have questions? {#all-pages}
{% note alert %}
Customer support agents can only assist you with campaigns associated with your username. You can see your current username it in the upper-right corner of the screen. The agent will get access to your data only when processing your request.
{% endnote %}
{% cut "Call" %}
You can reach us from 10:00 to 19:00 GMT +3 (Moscow time) at:
**Moscow**: [+7 495 139-91-93](tel:+74951399193).
**Russia**: [8 800 700-47-45](tel:88007004745) (toll-free inside Russia).
To access your campaigns, the agent will need a [PIN code](https://yandex.com/support/direct/troubleshooting/pin-code.html).
{% endcut %}
{% cut "Write a message" %}
{% endcut %}
[](http://audience.yandex.com/)
Go to WhatsApp
{% endcut %}