Caller ID

The Caller ID can tell you who's calling if the incoming number isn't on your contact list. Unknown numbers are run through a database that's regularly updated with user reviews, among other data When you enable the Caller ID for the first time, the database is downloaded to your device. It takes up to 15 MB. The database is downloaded only via Wi-Fi so that you don't use your phone's data allotment.

The numbers are also run against the Yandex Business database. If a company is found in the Yandex Business database, you can see its name when you receive the call. If Yandex can't recognize a company, it suggests a category the call may belong to. For example, «Possible ad».

The Caller ID is free. It has no access to the content of your calls and messages.

Enabling and disabling

Note

The feature is available only for smartphones.

  1. Open the device settings.
  2. Choose Phone → Call Blocking & Identification.
  3. Choose Yandex.

Leave feedback about a number

Note

The feature is available only for smartphones.

If you received a call
  1. Open Phone.
  2. To the right of the call, tap .
  3. Choose Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.
If you received an SMS
  1. Open the message.
  2. To the right of the sender's name or phone number, tap .
  3. Tap the sender's name or phone number again and choose Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
  4. Answer the questions.

Block calls

You can:

Block a call category

Not all calls appear in the list. It depends on your device and its operating system.

  1. Tap and scroll the Home screen down to Services.

  2. Choose Caller ID. If you haven't found it, tap More and select it from the general list of services.

  3. Go to Block calls and tap Calls to block:

    • Unwanted: Scammers, collectors, silent calls, and so on.
    • Advertisement for financial services: Ad calls from banks, microfinance organizations, and so on.
    • Other ads: Other ad calls.
  4. Go to Block calls and tap How to block calls:

    • Decline immediately: Calls that meet the blocking conditions are automatically blocked. For you, it looks as if this call never existed.
    • Silence: Calls are silent. You can decide whether to decline or answer the call.

Blocked calls aren't displayed in the list of missed calls.

Block a specific number

Note

The feature is available only for smartphones.

If you received a call
  1. In Phone, go to Recent.

  2. To the right of the call, tap .

  3. Choose Block this caller.

    Note

    Depending on the device model, the path may vary. This path is valid for devices running iOS version 12.4 and later.

If you received an SMS
  1. Open the message.
  2. To the right of the sender's name or phone number, tap .
  3. Tap the sender's name or phone number again and tap Block this caller.

To view the list of blocked numbers, go to your device settings and choose Phone → Call Blocking & Identification.

Unblocking calls

Unblocking a call category
  1. Tap and scroll the Home screen down to Services.
  2. Choose Caller ID. If you haven't found it, tap More and select it from the general list of services.
  3. Go to Block calls → Calls to block and disable the category you want to unblock.
Unblock a specific number
  1. Open your phone settings.
  2. Choose Phone → Call Blocking & Identification.
  3. Swipe the number from right to left and tap Unblock.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it in Yandex Business.

To delete the phone number from our database, contact support.

Filter SMS

If you enable filtering of SMS with unwanted ads, they are sent directly to the Spam folder without sound, vibration, and notifications on your smartphone lock screen.

Enable spam filtering
  1. Open your phone settings.
  2. Tap Messages → Unknown and spam.
  3. Enable Filtering by sender.
  4. Choose Yandex.
View filtered messages
  1. Open the message list.
  2. Tap Filters → Spam.

Problems with Caller ID

I can't download the database of numbers

To download the offline database, you need:

  • Battery charged at 21% or higher.

  • Active Wi-Fi connection.

  • Free memory up to 15 MB.

The Caller ID doesn't turn on

Make sure that Call Blocking & Identification is enabled in your device settings.

The Caller ID doesn't identify the number

The Caller ID can't identify hidden numbers. Only your mobile carrier can do that.

Calls are declined

The Caller ID doesn't block calls. They are blocked in your device settings or by the mobile carrier.

The numbers are identified by a different caller ID

Open Call Blocking & Identification in your device settings. If our Caller ID is not on top, drag it up.

  1. Tap Change.
  2. Pull the icon to move the app to a convenient location.
  3. Tap Done.
Why isn't call blocking enabled by default?

We give our users an opportunity to choose whether to trust the Caller ID and enable automatic blocking of calls from specific categories, or to manually decline or take calls from identified numbers.

I have enabled call blocking but still get courtesy calls. Why?

Some categories of organizations (such as banks) often use the same numbers for both courtesy calls and important calls to their customers. If that's the case, we inform you that the call may be advertising but we don't block it in case you're a customer expecting a call from that organization.

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