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Caller ID

The caller ID can tell you who's calling if the incoming number isn't on your contact list. It will identify calls coming in from both cellular networks and messengers.

Caller ID is free.

It can't access the content of your calls and messages.

How it works

Unknown numbers are run through a database that's regularly updated with the help of app user reviews among other data. The database is downloaded to your device when you enable Caller ID for the first time.

By default, the database is downloaded only via Wi-Fi so that you don't spend your mobile traffic. But if you want the caller ID to be more accurate, you can allow database updates via the mobile network.

How to allow database updates via mobile network

  1. Tap and then on the top panel.

  2. Select Caller ID.

  3. In the upper-right corner, tap .
  4. Tap Offline search.
  5. Enable Download over Wi-Fi only.

The numbers are also checked against the Yandex Business database. If you get a call from a company that's recorded in Yandex Business, you can see its name and type. If an organization couldn't be recognized, the app tells you a probable category of the call. For example, "A possible ad".

Enabling and disabling

Note

This feature is only available for smartphones.

  1. Open your device settings.
  2. Select Phone → Call Blocking & Identification.
  3. Enable the Yandex option.

Note

Setting up Caller ID enables or disables alerts for calls coming from both cellular networks and messengers.

Leave feedback on a number

If you want to report a number or the app incorrectly identified the call category, leave your feedback. You can do this at any time.

Note

This feature is only available for smartphones.

If you receive a call

1. Open the Phone app.
2. To the right of the call, tap .
3. Select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
4. Answer the questions.

If you receive an SMS

1. Open the message.
2. To the right of the sender's name or number, tap .
3. Tap the contact name or number again and select Share contact → Check in Yandex (or Share contact → More → Check in Yandex → Done).
4. Answer the questions.

Call blocking

You can:

Block a category of numbers
  1. Tap and then on the top panel.
  2. Select Caller ID.
  3. Under Settings and blocking, enable the options you need:
    • Unwanted calls — Scammers, debt collectors, silent calls, and the like.
    • Advertisement for financial services — Promotional calls from banks, microfinance organizations, and the like.
    • Other advertisements — Other promotional calls.
  4. Tap Save.

Blocked calls won't appear in the missed calls list.

Block a specific number

Note

This feature is only available for smartphones.

If you receive a call
  1. Open the Phone app.
  2. Go to Calls.
  3. To the right of the call, tap .
  4. Select Block this Caller.

Note

The path may vary depending on your device. This path is valid for devices with iOS version 12.4 and higher.

If you receive an SMS
  1. Open the message.
  2. To the right of the sender's name or number, tap .
  3. Tap the contact name or number again and select Block this Caller.

To view your list of blocked numbers, open your device settings and select Phone → Call Blocking & Identification.

Unblock numbers

Unblock a specific number

1. Open your phone settings.
2. Select Phone → Blocked Contacts.
3. Swipe the number from right to left and tap Unblock.

Unblock a category of numbers

1. Tap and then on the top panel.
2. Select Caller ID.
3. Under Settings and blocking, disable the phone number category that you want to unblock.

Change the phone number category

If the phone number category is identified incorrectly, leave feedback. The category will change as soon as we collect enough feedback.

If the phone number belongs to your organization, add it to Yandex Business.

To delete the phone number from our database, contact support.

Filter SMS messages

If you enable filtering of SMS messages with unwanted ads, they will immediately go to the Spam folder without sound, vibration, or notifications on your smartphone lock screen.

Enable spam filtering

1. Open your phone settings.
2. Tap Messages → Unknown and spam.
3. Enable the Filter Unknown Senders option.
4. Select Yandex.

View filtered SMS messages

1. Open the message list.
2. Tap Filters → Spam.

Problems with Caller ID

I can't download the phone number database

To download the offline database, you need:

  • Battery charge of 21% or higher.

  • Active Wi-Fi connection.

  • Free memory up to 15 MB.

Caller ID won't turn on

Check whether the caller ID is enabled in the settings.

Caller ID doesn't identify numbers

The caller ID can't identify hidden numbers. Only a mobile operator can do that.

The phone hangs up by itself

The caller ID doesn't block calls. They're blocked in the device settings or by the mobile operator.

Numbers are identified by a different Caller ID

Go to Settings and blocking in the device settings. If the Yandex caller ID isn't the first on the list, drag it up.

  1. Tap Change.
  2. Drag the  icon to move the app.
  3. Click Finish.
Why isn't call blocking enabled by default?

We want to give users a choice: either trust Caller ID to automatically block certain categories of calls, or manually decline or accept calls from recognized numbers.

I've turned on blocking, but I still receive advertising calls.

Some organizations (for example, banks) often use the same numbers for both advertisements and calls that are actually important to their clients. In such cases, Caller ID may show information that the call may be an advertisement, but it won't block it so as not to cause problems to clients who are expecting an important call.

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