I did not get a refund

We unreserve canceled order amounts on your card instantly. But when the money becomes available again on your card depends on your bank (usually up to 7 days).

It's easy to find out when your money is available again. Most banks don't message you about reserved funds, so just check your online banking statement or contact your bank's support team.

If the funds aren't available again after a week, contact us and we'll help.